About 2 Brothers Flooring LLC. Omaha NE
Reviews for 2 Brothers Flooring LLC. Omaha NE
Write a reviewHours
Monday: 7AM - 6PM
Tuesday: 7AM - 6PM
Wednesday: 7AM - 6PM
Thursday: 7AM - 6PM
Friday: 7AM - 6PM
Saturday: 7AM - 6PM
Sunday: Closed
2 Brothers Flooring LLC, located in Omaha, NE, has received mixed reviews from customers. The business is noted for its attentive customer service, particularly from Alex, who is praised for his responsiveness and helpfulness during the estimate and purchase phases. Many customers appreciate the nice showroom and the range of flooring options available, as well as the ability to start projects relatively quickly compared to competitors. However, some reviews indicate that the quality of work and customer service may have declined. While certain aspects of the flooring installation, such as the stairs, were completed well, issues like floor gaps, miscommunications, and unaddressed cleanup problems have been reported. Customers expressed disappointment with the final product, claiming it did not match the "top of the line" quality promised and that there were several aesthetic issues, including scratches and visible imperfections. Despite these concerns, some clients have expressed satisfaction with the overall appearance of their floors and are willing to recommend the work, albeit with caution regarding customer service and attention to detail. The friendly crew and some successful installations have left a positive impression, leading to mixed recommendations for future clients.
2/5 stars We didn't have a good experience, despite being recommended by a neighbor. Its disappointing , I think they may have been good once, but have become overstretched and therefore a lower quality of work and service? I wouldn't recommend. Pros: Alex was great during the estimate and purchase phase. Very attentive and I liked the e-documents, estimates ECT. Nice showroom and options. Could start relatively soon vs others who were estimating months away. Some of the work was done very well, like around the stairs. Crew was friendly. Cons: Still some floor gaps, despite Alex coming back out. Became unresponsive towards the end and when things needed fixed. The product itself does not live up to the price we paid or the "top of the line" quality that was sold to us. Scratches easily. Just not great work (other than the stairs landing area, which was done nice.). You can see where short cuts were taken. Several pencil marks that will not come off. The crew broke the screen door and when I pointed it out, they fixed it but it's still wonky. The crew used one of our nice, long extension cords. We saw, but didn't mind because maybe they needed it for the job? It disappeared after that and we never saw it again. It was an $80 extension cord. Several cigarettes left in the yard, on our street.
Alex, Manny & Brandon installed our living room floors and replaced all of the stair treads. They joined together the existing entry & kitchen floor. The completed project is fantastic. In addition to the floors the kitchen backsplash was changed along with a much mor modern look to the fireplace. We could not have chosen a better contractor. The pictures say it all.
Highly recommend to everyone. They did a fantastic job in a short amount of time. Even allowed me to work along side with them and taught me some basics of floor installation. Floor looks amazing and we get compliments from everyone. Have absolutely no complaints. Will be using them in the future if needed.