“Trinity Health Western Dakota 2nd floor Pediatrician Office is amazing!!
I was super nervous coming in after having a bad experience with CHI's pediatrician's/office after their terrible bedside manner/billing.
I don't feel like just a number/dollar sign at Trinity at all! This is how a Pediactric Office should be run; It's so refreshing. It's akin to stepping back in time in regards to customer service standards with all the modern equipment you see at big city clinics. Being a sister office of Mayo Clinic is definitely a plus.
We use Dr. Stonehocker for our pediatrician, and he is absolutely phenomenal with our daughter. He always answers questions/concerns quickly and honestly, and doesn't rush appointments if more time than scheduled is needed. Sometimes this means waiting just a little longer because other parents need extra time for their kids, and sometimes that time is needed by me. That's ok when you know you're getting your child(ren) the best care possible.
The front desk staff and nurses are always very friendly and helpful in scheduling appointments and answering questions. They are so good with kids too, and make me feel welcome everytime I come in or call.
The financial department for the office is in the waiting room of the second floor, so you're actually able to speak to someone friendly and local about making payments. This is refreshing after dealing with CHI who's "local" financial department is staffed with basement dwelling, lazy trolls who never answer the phone or emails and sent my bills to self-pay and overseas collections even though I gave them my insurance.
Thank you Trinity Health Western Dakota staff for all you do for my family and the community; It doesn't go unnoticed! Williston and surrounding are so lucky to have you.“
Optometrists
“Trinity Health Western Dakota 2nd floor Pediatrician Office is amazing!!
I was super nervous coming in after having a bad experience with CHI's pediatrician's/office after their terrible bedside manner/billing.
I don't feel like just a number/dollar sign at Trinity at all! This is how a Pediactric Office should be run; It's so refreshing. It's akin to stepping back in time in regards to customer service standards with all the modern equipment you see at big city clinics. Being a sister office of Mayo Clinic is definitely a plus.
We use Dr. Stonehocker for our pediatrician, and he is absolutely phenomenal with our daughter. He always answers questions/concerns quickly and honestly, and doesn't rush appointments if more time than scheduled is needed. Sometimes this means waiting just a little longer because other parents need extra time for their kids, and sometimes that time is needed by me. That's ok when you know you're getting your child(ren) the best care possible.
The front desk staff and nurses are always very friendly and helpful in scheduling appointments and answering questions. They are so good with kids too, and make me feel welcome everytime I come in or call.
The financial department for the office is in the waiting room of the second floor, so you're actually able to speak to someone friendly and local about making payments. This is refreshing after dealing with CHI who's "local" financial department is staffed with basement dwelling, lazy trolls who never answer the phone or emails and sent my bills to self-pay and overseas collections even though I gave them my insurance.
Thank you Trinity Health Western Dakota staff for all you do for my family and the community; It doesn't go unnoticed! Williston and surrounding are so lucky to have you.“