About Onslow Stoneworks Inc
Onslow Stoneworks Inc. is a stoneworking business with a long family history dating back to the 1870s. They are known for their expertise in the field, which is passed down through generations, rather than learned in a classroom. The company employs the latest stone cutting technologies while maintaining a commitment to traditional craftsmanship. Customers have praised Onslow Stoneworks for their smooth processes and knowledgeable sales representatives. One customer noted how quickly the team responded to their needs after cabinet installation, taking final measurements promptly. Within a week, the granite tops were delivered and installed with excellent craftsmanship. Another customer described their buying experience as great, highlighting the company's flexibility in scheduling and the fantastic installation crew. Additionally, a customer who had previously worked with Onslow Stoneworks returned for a countertop installation and found the process easy and professional. They were thrilled with the beautiful results of their new countertops. Overall, Onslow Stoneworks Inc. is a reputable stoneworking business with a long family history and expertise in the field. Customers commend their skilled work, attention to detail, knowledgeable design consultants, efficient service, and the commitment to meeting customer needs.
I would have rated 5 star if not for the difficulty with getting a sink I really wanted. However the people were great and kept me informed through out the entire process. The installers were courteous and professional. The final product is definitely beautiful.
Jessica was knowledgeable and responsive. Vincent the templater, came out and laser measured. Quotes were received in a timely manner and communication with Jennah on the Installation end was excellent. The crew worked hard and it looks amazing! The seams are tight and I was impressed with how well the grout matched after they mixed the color by hand. The install crew actually arrived early with plenty of head's up. Overall great experience. Definitely recommend working with Onslow Stoneworks.
I’m rating 4 out of 5 stars because the things that matter most were very good. If it was an option I would rate 3.75 stars. I’m a quality director, so I take voice of the customer and feedback very seriously. The product options, knowledge of the sales reps, dealing with people throughout the process, and the end results after installation were all great. The pricing was also competitive. There are a couple opportunities for improvement. Response to voicemails and/or emails could be more timely (minus 1/4 star). I get that it’s a good problem to be busy though.
What did miff me however was that full payment was required before getting on the installation schedule...read full review