About Gideon Heating & Air Conditioning
Gideon Heating & Air Conditioning of Surf City, NC is a preferred local HVAC contractor for residential and light commercial HVAC service. They are a full-service heating and air conditioning company, dedicated to meeting the HVAC needs of residents in the area. Their philosophy prioritizes the needs of valued customers, responding promptly to every request and striving for complete satisfaction with their HVAC services. Customers have praised the professionalism and quality of service provided by Gideon HVAC technicians. The technicians are often described as amazing, efficient, clean, and well-mannered. They are noted for being friendly and taking the time to explain issues and solutions. Scheduling is responsive to customer availability, and Gideon Heating and Air Conditioning is able to accommodate clients in a busy schedule. They install new AC units and provide well-maintained service. Recent reviews highlight the professionalism of team members like Daniel, who performed HVAC system maintenance and effectively addressed efficiency issues. Zac H. also received recognition for being honest, thorough, and knowledgeable, answering all questions and helping diagnose problems. When air conditioning failed, Gideon responded the very next morning, and although some parts were needed, the office staff was helpful and kept customers updated. The technician Chris addressed the issue efficiently, ensuring that customers were up and running during the hottest part of summer, demonstrating the professional and helpful nature of Gideon employees. Additionally, Daryl arrived on time for a scheduled service, introducing himself professionally and explaining all procedures clearly. Customers appreciated his courteous, friendly manner and thorough work covering the entire air system, expressing a desire to have him return if needed. One customer, a local realtor, was impressed during their first experience with Gideon. They praised technician Nick Mount as the best HVAC tech they had ever worked with, highlighting his knowledge of different units, manufacturers, and industry trends. The same customer appreciated Gideon’s quick response during a summer emergency to get their AC running and their prompt assistance during a snowstorm when the heat stopped working. Gideon worked diligently to find a rare part and made sure the system was operational again, even working out payment options. Overall, their experiences reflect Gideon Heating & Air Conditioning’s commitment to reliable, friendly, and professional service.
We were scheduled to have a 1 yr service to our unit and Daryl arrived at the reported time after calling to assure all was good. Daryl introduced himself and we talked a bit of his work. We found Daryl professional, friendly, very courteous, and knowledgable. He explained all that was happening/ what he was doing to keep us abreast. He went about his work without any interruptions and covered all of the air system. We enjoyed Daryl and would definitely enjoy having him back again should the need require. Thank You Daryl,,,,, Thank You Gideon for having Daryl on your employ, he is a benefit to the Gideon team. Bob T. Wilmington, NC
This is the first time I have used Gideon Heating & Air and I am very impressed. I am a realtor in the area and have beena realtor here for 19 years. I contacted Gideon to do an evaluation of a system in an ocean front condo. They sent service technition Nick Mount. Nick is the best HVAC tech I have ever worked with, bar none. Knowledgeable about different units, manufacturers and current events within the industry. I actually cannot imagine there is anyone better in the industry than Nick. You guys are very lucky to have him on your staff. He is a terrific represenative of your company.
They have come to my rescue twice now! The first time was during the summer and they quickly helped me get the AC up and running in no time. Recently, our heat stopped working during our snow storm. They quickly came to figure out what the issue was and they found I needed I hard to get part. They used their resources to find that part (it was the last one) and made sure to come back in a timely manner to get it up and running for us. They even worked with me on making payments! I will forever recommend them!