RC's Lawnmower Sales & Service, LLC

Oct 2024

I haven't had any business dealings with RC's Lawnmower Sales and Service. I live about 40 minutes away in Northern Iredell County . The reason for my recent visit was to take supplies they were gathering for Western North Carolina hurricane Helene victims that are being taken in at the KOA in Statesville. 33 children and their families will have a place to stay and a place to be safe. Their homes and towns were utterly decimated by the storm . Most lost everything . Any company with this much heart to help those in need has to be a great company. They were so nice and helpful, and many thanks to the KOA as well.

Sep 2022

Had a problem with Toro mower stalling and sounding nasty. Changed the air filter, ($13) drained and replaced the oil. Turned it over and really CLEANED what was under the mower. Grass had accumulated on the side heavily and getting it all out took some elbow grease. But after that it wouldn't start. Husband asked what I had done and told me turning it OVER was bad - gas and oil would travel to places they should not be. I had made things worse. I lwatched videos on the Internet and changed the sparkplug, (another $8) but it still wouldn't start. I was sure I had ruined the mower. Called repair shops, some wouldn't work on Toto, others backed up 3 weeks. RC Lawnmower Repair in Troutman said they would look at it and we just had a feeling we needed to bring them the mower. Good instinct. The girls at the counter listened to our story, said that we had done everything they knew to do. But wait, let us ask the guys in back. Brian came out and asked if we had tried to start the mower with the sparkplug OUT of the machine. We said no. He said that would burn off the oil and gas in places where it was not supposed to be and suggested we try it then. He got the mower out of the vehicle, removed the spark plug, pulled the cord maybe a dozen times. He replaced the sparkplug and the mower started up like new. Imagine that, no three week wait for a simple answer to a sinple question. We were so happy,. I asked what we owed him and he just smiled and said there was no charge. Just remember him when we needed help in the future. I pressed money on him and he said no, he couldn't/wouldn't take my money for 5 minutes of his time. We left thinking there are still good and kind people in our midst. We certainly recommend this shop for anyone in need.

Sep 2020

My husband had sent me here to pick up some parts he needed. When i got there the 2 girls up front were extremely sweet. The were able to help me with everything i needed. They printed diagrams to guide me. I will 100% go to them every time. They have the best customer service which is hard to find in this day and time. Keep up the amazing work!!