About Thermo Direct, Inc.: HVAC, Plumbing & Electrical
Thermo Direct, Inc. is a reliable and professional company serving residential and commercial properties with HVAC, plumbing, and electrical services. Founded in 2000, their experienced and certified technicians deliver high-quality work, ensuring customer satisfaction. From quote to installation and inspection, they maintain excellent communication, keeping clients informed throughout the process. Their team is professional, knowledgeable, and respectful of customers' homes, leaving them neat and clean. Customers have praised the staff for their competency and caring nature. For instance, Quan has been recognized for explaining the problems clearly and showing genuine concern for clients. Christian Roundtree also received compliments for his amazing customer service, fixing issues and providing helpful tips for using the thermostat. His thorough explanations and step-by-step guidance have instilled confidence in homeowners. Additionally, Brian from Thermo Direct conducted a thorough assessment for a home with older HVAC systems, showcasing his knowledge and integrity by avoiding unnecessary upselling. With a strong focus on quality and customer satisfaction, Thermo Direct is a recommended choice for HVAC, plumbing, and electrical needs, offering great service and follow-up support.
Got referred by the Duke Find it app. Currently experiencing issues with my hot water heater leaking. First company, I called didn’t make me feel like I was making a good decision. Decided to get a second opinion. Contacted Thermo Direct (glad I did) and scheduled a consult for the next day. Prior to arrival, they reach out via text/email with a link that allows you track how far the tech is out. The tech Philip arrived within a reasonable time. He examined the hot water heater and explained things in layman terms. Once done, I was shown pricing options with additional warranty option, with no pressure to make a decision right away. Would highly recommend based on...read full review
I am impressed with this company. Our air conditioning was not working and Aaron, the technician, came and did a thorough evaluation. He was professional, knowledgeable, and very impressive. I would highly recommend this company.
1/6/26- Aarón Ray is the man!! Outstanding Tech, honest and knowledgeable.
This company kicked ARS behind 100 times!!! The owner was extremely knowleadgeable and she was very trust worthy during our initial phone conversation. Made us feel comfortable and sent their sales rep Omar right away even after hours. Omar worked with us and we got an amazing unit for an amazing price. I am a former Marine and this company went above and beyond to take care of a Veteran an his family. The two technicians Jake and Byron were extremely professional, kept everything covered and clean and the installation done was a master piece.
Extremely happy with the service and...read full review