About TheKey - Formerly Home Care Assistance
TheKey, formerly known as Home Care Assistance, has been providing trusted in-home care for seniors and adults with disabilities for over 20 years. Their highly trained caregivers offer a range of services, including in-home care, respite care, senior personal care, elder care, and companionship. The company's Balanced Care Method emphasizes a healthy mind, body, and spirit, allowing clients to live happier, healthier lives at home. TheKey understands that every client's situation is unique, and they collaborate with families to create personalized care plans. They offer 24/7 service, including holidays, weekends, evenings, and overnight. Clients and their families have expressed satisfaction with the care provided, noting the love, support, compassion, and professionalism of the team. Caregivers help with loneliness and emergencies, providing reliable companionship and assistance. While some employees have mentioned concerns regarding HR procedures and policies, such as the clocking in/out process and the requirement for a doctor's note when calling out, the overall feedback suggests that TheKey is dedicated to providing exceptional care and support to its clients. The staff also work hard to personalize services and communicate well with families, helping them make informed decisions about care and living options.
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What an incredible community! The dedication and passion of the team truly make a difference. A special shoutout to Robyn Penik—her outstanding work in the community is unmatched. She is efficient, effective, and an absolute pleasure to work with, always ensuring clear and thoughtful communication. It’s evident that she truly cares about the people she serves.
Also, a big thank you to Tiffany Ashton—what a great team they make! Their commitment and teamwork create such a positive impact. Highly recommend this community for anyone looking for a caring and well-organized environment!
Robin with The Key is an empathetic, smart, personable lady that cares about the well-being of Seniors in the Triangle area. In her work with The Key, she'll make sure your loved one has the right support to maintain their independence and preserve their quality of life.
Felicia is amazing and always goes above and beyond for my parents. She also always makes sure to keep me in the loop!
Everyone on the team has been amazing and very professional!