About SEPHORA
Sephora is a beauty retailer that offers a wide variety of products from popular brands like FENTY BEAUTY by Rihanna, Drunk Elephant, Tatcha, and Sephora Collection. Customers praise the store for its extensive product selection and the helpfulness of the staff. Many reviewers highlight the knowledgeable and friendly service they received at Sephora. Employees, such as Delmy and Malik, are described as attentive and professional, offering personalized recommendations and going the extra mile to assist customers. Delmy, in particular, is noted for her expertise in makeup application, contouring, and color combinations, making her a valuable asset to the team. The store environment is characterized as clean, sleek, and cozy, providing a welcoming atmosphere for customers. Reviewers appreciate the opportunity to browse at their own pace, while still receiving assistance when needed. Sephora also offers a range of beauty services that may surprise customers. While some reviewers mention frustrations with wait times or staff availability, others recognize the challenges of retail work and commend the positive energy and helpfulness of the Sephora team. Overall, the store is a great place for personalized beauty advice and products.
The manager Shareen is amazing ! I had an issue with an exchange and lip gloss and buying a few new ones and ensuring I got the credit with using rewards previously and she handled it perfectly. She did not just help me but she educated me and made me whole at the end of the day! She even added some samples in my bag for the inconvenience having to come back after not knowing a lip product had nuts and I have an allergy. I will always choose Sephora Brier Creek as my go to!
I came here a few weeks ago pretty blind on what I needed and only knew the style of makeup I wanted to recreate. Gabrielle was extremely kind and patient with me even when I took up so much of her time. She's extremely knowledgeable about skin care and make up and helped me get started on my makeup journey!
First time shopper and had a wonderful experience. The staff was super helpful, courteous, and professional. I had called in ahead of time and they were great. Got there my order was waiting for me. The atmosphere was great. Everyone was awesome. Store was organized. Plenty of testers available. I actually cannot wait to go back! I'm super happy with my Carolina Herrera Good Girl Blush. They had endless options. Loved my experience.