Tips & Reviews for Massage Envy

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  • Jul 2021

    Not cool that we members are not allowed to book weekend appointments this summer. Not sure who IS allowed, but we have been told we are not welcome to do so. As a member since 2013 who has had repeated scheduling and billing issues in the past, this is my last straw with this location. Thankfully we can still use our points at other franchises. What a SHAME that this franchise chooses to collect members money but not care about whether we get the services we pay for. Heads up to potential members that it very much matters WHICH franchise (they are all independently owned and managed) you choose to become a member with. That being said, do know that there are quality...read full review

  • Jun 2021

    As a Massage Envy member for many years please know that it makes a difference WHICH Massage Envy franchise you choose to join. I cannot recommend this location despite having had a couple good massages. Over the years I've had all kinds of scheduling issues, to the point that we've pretty much just gone to the other franchises for our membership massages. I've had some run-ins regarding payment issues and points as well. Do know that you cannot transfer your membership to another franchise. If you join here you are stuck dealing with payment/membership issues with them forever. March 2020 Husband and I had finally decided to try to use our points at this, our original...read full review

  • May 2021

    April 19 I sent an email to Massage Envy stating that I wanted my membership canceled Via email. On April 22 I followed up because I had not heard back and spoke to the receptionist at approximately 4:00pm. The receptionist confirm that they have received my cancellation email and that if I needed to provide any additional information someone would be in contact with me. Today May 3 I received a charge from Massage Envy for a membership fee. I contacted Massage Envy ,again spoke to receptionist let her know that I had previously submitted a cancellation request and spoke to someone there at that location she was very rude asked me what email I used to send the cancellation...read full review

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Hours

Monday: 9AM - 9PMTuesday: 9AM - 9PMWednesday: 9AM - 9PMThursday: 9AM - 9PMFriday: 9AM - 9PMSaturday: 8AM - 8PMSunday: 10AM - 6PM