Carolina Air Conditioning Company, INC.

Carolina Air Conditioning Company, INC. provides reliable and attentive HVAC services, with technicians who are knowledgeable and detail-oriented. They offer annual service plans, replace faulty parts under warranty, and educate customers on their systems and additional features like air cleaning systems. Customers appreciate the professionalism and expertise of the technicians, such as Julio, who installed a mini split for a basement and a gas line for an outdoor fireplace. Tim M promptly arrived to diagnose an air conditioning issue, demonstrating professionalism and quick understanding of the problem. Although a part needed to be ordered, Carlos showed patience in answering questions and explaining the process. The company is noted for being easy to communicate with and for its affordability, making the HVAC experience smoother for customers. Recent reviews highlight the company's long-term reliability, with a customer mentioning that Carolina Air was the original installer of their HVAC system in 2018. When they lost heating and cooling due to a fan issue, a technician named Gary responded quickly on a Monday, diagnosed the problem efficiently, and explained the repair process. The customer appreciated his friendliness and reasonable rates, stating they would call again if needed. Another customer praised the team for being responsive, polite, friendly, and competent, expressing enthusiasm about future business. They also shared a story about a previous service provider trying to scam them with a major heater issue, but after inspections, the problem was found to be nonexistent—thanks to Carolina Air, they gained confidence that their HVAC system is in good condition. Additionally, a technician performed a semiannual check-up, fixing a small fan issue at no charge by tightening loose screws. The customer’s dog, often used to gauge friendliness, liked the technician, reflecting the approachable and professional service provided by the company.