About Big Bear Roofing
Big Bear Roofing is a trusted roofing company in Raleigh, NC, known for roof repairs, replacements, and metal roofs. They have a team of experienced professionals who provide personalized services to homeowners, including help with insurance claims. Customers praise their transparent pricing, often quoting lower prices than other companies. Sales representatives are knowledgeable and take the time to explain each step, making customers feel valued and informed. The production manager keeps clients updated and ensures smooth installation. On-site project managers are always available to answer questions or address concerns. Customers have appreciated their thorough cleanup and attention to detail, leaving properties better than before. Recent reviews highlight their efficiency, politeness, and professionalism during the job, such as installing a new standing seam metal roof. Their quick response was especially helpful during a flood, where they helped navigate insurance issues, put a tarp on the roof to prevent further water damage, and fixed the leaks while replacing two pipes with a lifetime guarantee. They also provided a one-year warranty on their work, completing the job promptly and transparently, with pictures of the work done. The company is phenomenal to work with, incredibly communicative throughout the process, answered all questions, and performed the work above and beyond expectations. They replaced roofs and much of the roof decking underneath, doing so incredibly quickly. Customers are completely satisfied with their beautiful new roofs.
This is a big thank you to Big Bear Roofing and especially to Macon Watkins. Macon did a great job, coming over promptly when we had a roof leak and carefully took me through the options and the procedure of getting a new roof. A good share of the job was paid for by home owners insurance because of hail damage which I didn't realize the extent. He was very patient with me and did most of the discussions with the insurance company to expedite things.
The workmen arrived promptly at 7;30 on the day expected and were there 12 hours, taking a hour rest for lunch. They cleaned up beautifully. They came back the next day to finish the job, another 12 hours. It turned...read full review
Big Bear was phenomenal to work with. They were incredibly communicative throughout the process, helped to answer all of our questions, and performed the work above and beyond expectations. They replaced our roof and much of the roof decking underneath, and did so incredibly quickly. They are hands down a great team to work with on any roofing projects. 10/10 would recommend!
Now that our beautiful new roof is complete, a big shout out to Jeff, Mason and all the folks at Big Bear. During a downpour this spring, water started leaking into all 3 floors of our house. In a panic, I called Big Bear at 4 pm and Jeff arrived in 30 minutes; within an hour, he had a crew there to install a tarp. Jeff worked with our Erie insurance adjuster (who was also amazing) and within a few short weeks, our new roof was installed and all the interior damage was repaired.The entire process was as smooth as silk and the guys were the nicest and most professional we’ve ever dealt with. We can’t recommend Big Bear enough for your roofing needs!