Geek Squad

Geek Squad provides a wide range of repair, installation, and setup services for various tech devices at over 1,100 Best Buy stores. They specialize in computer and tablet repair, TV and home theater repair, car stereo and GPS installation, cell phone repair, and home appliance repair. Their technicians can handle most makes and models, regardless of where they were purchased, and are committed to helping customers maximize their technology use. Customers have shared positive experiences with Geek Squad agents. One customer praised Santini for his exceptional work installing a Pioneer stereo and satellite radio in a 2005 Chevrolet SSR, highlighting the complexity of the job and their satisfaction with the results. Another customer noted the excellent service they received during two visits to a location in Pineville, particularly appreciating the knowledge and professionalism of an agent named Krystal, who provided valuable training and reassurance regarding a laptop issue. Despite a few minor service hiccups in different contexts, such as delays and communication issues in dining experiences, the overall sentiment remains positive. Many customers recognize the potential for great service, especially during busy times, and appreciate the efforts made by Geek Squad to resolve their tech problems efficiently.