Novant Health Rehabilitation Center - Huntersville

Apr 2023

Awful billing practices. Insurance covers physical therapy with a copay. However, this place considers itself a hospital/outpatient location, whatever that means, so they get to charge higher for the same thing and insurance has to apply their billing towards your deductible. I blame my husband's doctor too for referring him to this place.

Dec 2022

If I could give them a -5 I would. The way some of these so called "trainers" treat there patients is disappointing and sad. There behaviors are unacceptable. You do not demean people with heart/health issues. The way they treated my young husband is unacceptable and I will be taking it up with management. Definitely need new trainers in there with better, positive attitudes that belong in the health field helping people, not breaking them down. I would never in my life treat my patients the way they treat there's under any circumstance. They have one job, and that is to help and monitor there patients during cardiovascular exercises etc. And thats it.

Nov 2021

Make sure you get your bill. They told me $150 for 1st visit, and $75 thereafter, and was 3 months before they filed insurance to learn the visits were over $200. They said that was my co-pay had I met my deductible, but it was never explained like that. 45 minute visit to justify the charge, but it was a great deal of talking "to get me relaxed", and the therapy could have been completed in 15 minutes. I cancelled all future appts.