The Spa at Merle Norman

The Spa at Merle Norman offers a relaxing and enjoyable experience, particularly with their facials and pedicure treatments, which are highly recommended. The environment is cozy and comfortable, especially during scheduled treatments. Customers have praised the staff, particularly Brooke and Maria, for their professionalism and welcoming nature. They provide great customer service and make the experience enjoyable. However, there have been issues with the 20% gratuity fee, which some customers feel is pressured and not optional. There was also an instance where a customer was charged a 40% gratuity fee instead of 20%. Additionally, there were some scheduling and time management issues during the Grotto experience. Despite these minor concerns, the service for treatments like the deluxe spa foot treatment and ear piercing has been described as excellent, with professionals being calm, friendly, and respectful. Overall, The Spa at Merle Norman is generally well-regarded for its services and attentive staff.