uBreakiFix - Phone and Computer Repair

uBreakiFix by Asurion in Gastonia, NC specializes in repairing various electronics, such as cell phones, game consoles, tablets, and computers. They offer services for different brands including Apple, Samsung, and Google. Repairs are typically done in-store and can be completed in about an hour. Customers have praised the helpfulness and patience of the staff, particularly Steven, Diego, and Tim. Steven was especially appreciated for his quick and efficient service, getting a phone screen replaced early the day after Christmas and even cleaning out the charger port on another phone to help out. Customers also noted that the business stays true to its warranty, replacing phones at no cost when malfunction issues occur, saving time and money. However, there have been some negative experiences. One customer reported that their phone's camera was broken during a screen repair, and the business was unable to fix it. The customer was told to contact Verizon for warranty, but it was later discovered that Assurion, the retailer, was responsible for the damage. The customer was not satisfied with how the issue was handled and reported it to Assurion's customer support. Another customer had a frustrating experience with a staff member, Thiago, who rated their experience 5 stars without their consent. The customer was unhappy with the service and gave a lower rating. Additionally, on a Saturday, the staff was short-staffed, and although the phone couldn't be fixed then, Steven was very patient and polite in advising the customer to return on Monday. When the customer returned, Steven again provided prompt and friendly service, fixing the phone in no time and making it like new. Overall, uBreakiFix by Asurion in Gastonia offers a range of repair services for electronics, with staff known for their helpfulness and professionalism. Despite some issues with service quality and handling of complaints, many customers appreciate the quick turnaround and warranty support.