Appliance Service Solutions is a locally-owned business that offers thorough appliance diagnosis and repair, serving several locations in the beautiful mountains of WNC and the greater Knoxville area. They have gained a reputation for their punctuality, knowledge, and honesty.
One customer expressed gratitude for the technician's honest assessment of their fridge, which helped them make an informed decision. The customer also appreciated the company's availability in a remote location.
The business has worked with home warranties, providing efficient and responsive service. In one instance, they diagnosed a dishwasher issue within 15 minutes, and when a replacement was needed, they ensured the process was smooth and hassle-free.
Appliance Service Solutions' exceptional service extends to oven and dryer repair. Despite delays in obtaining parts due to Covid-19, they kept the customer informed and resolved the issue promptly once the parts arrived.
The company's commitment to customer satisfaction is evident in their handling of a washer repair. When another company failed to resolve the issue, Appliance Service Solutions was called in as a "rescue," and they quickly identified the problem, ensuring the customer received the necessary support for a new machine.
The technicians at Appliance Service Solutions are praised for their graciousness, politeness, and thoroughness. The office staff is also commended for their kindness, sympathy, and informative communication. The customer's appreciation for the company's service is evident in their repeated request for the same technician and their warm welcome for future visits.
Abby was punctual and knowledgable about my dumb brand new not working fridge. Abby was honest in breaking the news that it would cost nearly as much as a new fridge to fix. Most folks would just say yeah fix it! I had already been reimbursed under warranty but wanted to at least have it evaluated. Would definitely have Abby back to evaluate and repair any items in my little commercial kitchen. I am thankful this company is available to me in my remote location as well!
Appliance Service Solutions was contracted through my home warranrty. Stefan was responsive and diagnosed the issue within 15 minutes. The dishwasher needs replaced and the replacement is covered under the warranty. I worried this whole process would be a headache, but thanks to Appliance Service Solutions, it was a breeze!Service: Dishwasher repair
Appliance Service Solutions are phenomenal! I was introduced to them in early 2021 through my home warranty. Stefan came from North Carolina to Oak Ridge, TN to evaluate my problem with my oven and dryer. Due to Covid, parts had to be waited for. However as soon as they were received his office scheduled a visit the next day!In December my washer went out and I contacted the same warranty company and requested Stefan and Appliance Service Solutions as he had been so thorough, efficient and kind - and drove hours to get to me! They (Choice Home Warranty - I don't recommend) advised he wasn't with them. VERY LONG story short...They sent another company from KY, who… read full review
74A Derby Rd, Cullowhee, NC 28723
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