Appliance Service Solutions

Appliance Service Solutions is a locally-owned business that offers thorough appliance diagnosis and repair, serving several locations in the beautiful mountains of WNC and the greater Knoxville area. They have gained a reputation for their punctuality, knowledge, and honesty. One customer expressed gratitude for the technician's honest assessment of their fridge, which helped them make an informed decision. The customer also appreciated the company's availability in a remote location. The business has worked with home warranties, providing efficient and responsive service. In one instance, they diagnosed a dishwasher issue within 15 minutes, and when a replacement was needed, they ensured the process was smooth and hassle-free. Appliance Service Solutions' exceptional service extends to oven and dryer repair. Despite delays in obtaining parts due to Covid-19, they kept the customer informed and resolved the issue promptly once the parts arrived. The company's commitment to customer satisfaction is evident in their handling of a washer repair. When another company failed to resolve the issue, Appliance Service Solutions was called in as a "rescue," and they quickly identified the problem, ensuring the customer received the necessary support for a new machine. The technicians at Appliance Service Solutions are praised for their graciousness, politeness, and thoroughness. The office staff is also commended for their kindness, sympathy, and informative communication. The customer's appreciation for the company's service is evident in their repeated request for the same technician and their warm welcome for future visits.