About Ulta Beauty
Ulta Beauty is a leading beauty retailer offering an extensive range of over 25,000 products from 500 brands. The store features a vast selection of cosmetics, fragrance, body, skin, and hair care products, including exclusive brands and Conscious Beauty options that cater to vegan, clean ingredient, cruelty-free, and sustainable packaging preferences. The Salon at Ulta Beauty provides hair, skin, makeup, brow services, and ear piercing, with online booking available for appointments. While some locations may have long lines and busy environments, the staff is generally friendly and helpful, providing personalized service and expert advice. Many customers have reported positive experiences, including assistance with product selection and application. Some have highlighted specific employees, like Kelly, who successfully helped with color matching foundation, which had been a struggle for years. However, there have also been concerns regarding service quality; one customer experienced a difficult situation with a stylist, Dianna Kabor, who was perceived as having a poor attitude during an appointment. Despite this, other customers appreciate the overall service, noting quick order fulfillment and availability of products. Overall, Ulta Beauty remains a one-stop shop for all beauty needs, offering a unique and supportive shopping experience.
I have to give props to a Black employee named Kelly. Wow. I’ve had trouble color matching my skin for 8 years. A lot of makeup brands have too much orange in their foundation (especially Fenty). After dozens of employees at Ulta and Sephora over the years tried to help- Kelly is the FIRST to find the solution. She recommended adding blue pigment to my foundation to cancel out the orange. When I got home and tried it, I cried- It worked. I’ve spent $100’s color matching over the years and I can finally use the actual products I bought. Thank you Kelly. (I’m the girl who originally had to decide which eyebrow pomade to use).
I always been an Ulta customer for many many years, I do my hair and I also buy all my hair products and cosmetics needs from there.
Because I have been out of town for a while I called the salon for an appointment and they booked me for a hair color with a girl named Dianna Kabor. She did my hair and it was a great experience. I was generous too.
yesterday I went for my six weeks retouch appointment at 1:00pm, but due to an emergency I knew that I can't make it on time so I called the salon to ask if I can come fifteen or thirty minutes late and the girl told me that there is a fifteen minute grace period if I can make it during that time and It will be fine.
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I made an online purchase, and they actually had the items in stock. Not like 2 other local Ulta places that allowed me to place the order, pay then cancel with no notice. My items were ready for pickup within 1 hour. Great experience!