About Retention Nails & Spa
Retention Nails & Spa is an upscale nail salon in Charlotte, NC, founded by a medical doctor focused on client health and wellness. The salon is very clean and features friendly staff dedicated to superior customer service. Clients enjoy relaxing pedicures in lovely massage chairs with foot baths, using new tools for each visit. Guests appreciate the welcoming atmosphere and personalized attention, often mentioning the fabulous work by their technicians. The salon offers a wide selection of TAP colors, and the decor is modern, clean, and comfortable. Customers often leave feeling super happy and pretty, with nails that do not chip or peel for several weeks. Walk-ins are accommodated promptly, with no waiting time. Overall, Retention Nails & Spa provides an elevated experience that keeps customers coming back, with the added bonus of complimentary white wine and soda.
To long of a wait I've been moved around the shop from this chair to that chair haven't been offer a drink or anything. I've picked three polish colors and they were out or couldn't find it and I mean showing me empty bottles....🤔 as much as I pay to get my nails done I expect top customer Service period.
This is my neighborhood nail salon but I drive somewhere else. My reason is that I have felt not welcome here twice. They say they accept walk ins but actually do not like walk ins. The last time, I had my family of 4 of us and they turned us away saying they are booked but no one was there. They tried to reschedule for the next day and not possible. The tone was very unwelcoming and I just took my business elsewhere.
NEW review 7/12/26
I’m so glad I gave this salon another try under the new ownership! What a difference. The service was excellent, my Zimbabwe-inspired nail art came out beautifully, and my daughter loved her nails too. The Golden Pedicure...read full review
I had such a nice experience here. My friend is a regular and comes every month. I joined him this time for a pedicure and really appreciated how nice the people are and how beautiful my nails look. They did a very good job, and if I Iived locally, I’d definitely be back.