Massage Envy

Dec 2022

Booked massage on app with profile that has been active for years. It said amount due was $75 for 60 min massage with money due at appointment. Massage went from 5:04-543. Always expect to lose some time but Our initial chat took about a minute, and was unrobed in less than a minute. Therapist was gone for literally 8 minutes. Wasn’t happy when it ended 17 minutes before hour was up. Massage was ok, nothing special. Go to check out and the kid tells me it’s $125 plus tip. I explained that I booked it on the app and it said $75. He then said that’s only for new clients, and I’ve been a customer for years so that doesn’t apply to me. I expressed my frustration...read full review

Dec 2022

Booked massage on app with profile that has been active for years. It said amount due was $75 for 60 min massage with money due at appointment. Massage went from 5:04-543. Always expect to lose some time but Our initial chat took about a minute, and was unrobed in less than a minute. Therapist was gone for literally 8 minutes. Wasn’t happy when it ended 17 minutes before hour was up. Massage was ok, nothing special. Go to check out and the kid tells me it’s $125 plus tip. I explained that I booked it on the app and it said $75. He then said that’s only for new clients, and I’ve been a customer for years so that doesn’t apply to me. I expressed my frustration...read full review

Dec 2022

Would give 0 stars if I could.Was an employee of the franchise for a short while. They aren't great at all. Would not recommend working for the owners. Management is fine but the actual franchise owners do not do their job. Took the word of employees over the actual employee who works very well. I believe it had to do with being African American. Just the way they look at you. Never was an issue to my face but behind closed doors it was a problem and you could tell with certain interactions. Bc who fires an employee that took over abandoned shifts and turn their whole life around for them....WHILE having children. I will be going to higher higher authorities and bringing...read full review