Crossville Studios

Aug 2024

My experience at Crossville is mixed. On the positive side, they offer a good selection of high-quality tiles, and some of the associates, especially a newer woman I interacted with today, were quite knowledgeable and helpful. They guided me through their products and offered valuable advice.

However, the customer service experience varied greatly. Some associates seemed ill-suited for customer interaction. One in particular was notably unhelpful and borderline rude. It's disappointing when someone in a customer-facing role shows little interest in assisting customers.

Another issue was with the product itself. We purchased tiles that unfortunately arrived...read full review

Dec 2022

My husband and I bought backsplash tile fromanother company. It was a HUGE mistake. The color was all wrong. A friend recommended Abe at Crossville Studios. She knew how exasperated that we were to finish this kitchen remodel.We made an appt with Abe. He was so easy going and easy to work wjth I could not believe it. Literally within 5 minutes, he went right to two different options. Both were spot on but one we absolutely LOVED!Abe is a Jedi Knight when it comes to tile selection. His customer service was also amazing and SO APPRECIATED! You rarely see expertise and service like this these days.Must shop here!! You will NOT regret it! Customers for life!

Jan 2019

Crossville Tile & Stone did address my concerns over customer service experience and made efforts to make it right. I will give them a second chance and hope it is as pleasant as the first time I went there a few years back. Stay tuned.....