About Carolina Home Remodeling
Carolina Home Remodeling has proudly served the greater Charlotte area since 2002, offering quality home improvements that customers can rely on. This family-owned company was founded by Bob and Elizabeth Anderson, with Bob beginning his career in the remodeling industry by studying marketing at Ohio State University. The company has a strong reputation for professional and courteous service, as highlighted by customer reviews. One customer praised the installation team for a door project, noting their top-notch skills, respectfulness, and friendliness. However, there were significant issues reported with a tub installation, where multiple attempts were needed to achieve satisfactory results. The initial crew's work was described as sloppy, causing additional damage to the customer's property, and leading to a frustrating experience with repairs. Recent reviews show that the staff is knowledgeable and friendly. A customer appreciated Raymond for being clear, transparent, and funny, as well as educating them about subcontractors and warranties. Another customer praised Laurie Veach for being excellent, informative, outgoing, and helpful in designing their perfect bathroom. Additionally, Shane arrived on time, was very professional, knew about different materials, and offered to repair a shower, making clients feel comfortable and confident in the service. Overall, while Carolina Home Remodeling has a reputation for providing quality home improvements and exceptional customer service, recent reviews indicate some challenges that need addressing for a more consistent customer experience in the greater Charlotte area.
We met with Cody Garney tonight- yeah, tonight. They offered appointments at 6 and 7pm which is really great for working families. He provided us with a very thorough overview of Carolina Home Remodeling, their capabilities, history and why we should do business with them. Very impressive. He then went over our options for our shower and the pros and cons of each material and was able to show us what the products looked like and explained how it’s installed and why the CHR way is better. He helped us choose the best options for us and then presented us with our 3 purchase options along with financing options so that we could choose what was best for us. Cody was great and so far we are impressed. Looking forward to the rest of the process! Will update this review after the jobs done. ✅ if it’s not updated then it’s safe to assume we were happy.
2 projects - door(s) and tub/shower installation. As far as the door installation - no complaints. Those guys were top notch, respectful, friendly, and took pride in their work. There were a couple of hiccups with the door, itself, but that was due to the manufacturer. In terms of the tub...ooh boy. Would not recommend. It took a total of 3 installations to finally get it to "meh, looks fairly good." The tub basin and panel walls had to be ripped out (completely) twice. The first installers did a horrible/sloppy job (really shoddy caulking, loose hardware, etc.), damaged the tub basin, AND damaged our stair railing along with the brand new front door - the same door that CHR installed a week or so before. The black paint on a metal surface was scratched beyond repair. They did attempt to cover it with a sharpie, without telling anyone, so I guess they tried? The door had to be reinstalled again, which took several weeks due to product availability. They also damaged our drywall, and just left a gaping hole around the baseboard. Oh, and the crew also cut into our subfloor with an oscillating tool. A second crew came in, fixed the walls of the tub, and decided to use silicone caulk instead of drywall mud, and it caused the paint to peel from the wall (that was previously damaged by the first installers). To state the obvious - their attempt to "fix" the drywall looked like trash. This was also done on the ceiling. After this, I asked that the wall and ceiling be properly repaired, and CHR sent out a drywall/painting company. Drywall looked okay, but in an effort to repair the ceiling, he used a metal ladder (no pads/guards on the feet), and it scratched the crap out of the tub. CHR's solution? "Just buff it out." Lol. There were still existing chips in the basin from the first crew...so that called for a complete rehaul. There was also evidence of leaking behind the walls of the tub from the first installation. That was a bit disturbing, needless to say. Next round - looked okay, at first, but then glaring issues were noted. Overcut on edges, misaligned wall panels, but most disturbing of all - the overflow drain wasn't even close to flush with the basin. The local permit/inspecting authority informed me that it wouldn't pass inspection in that state. Additionally, the front of the tub was effectively disconnected to anything below it or behind it, so it kinda' just "flopped around" if you hit it with your foot. When I communicated this to the company, there was radio silence. I politely told the installers "looks good," and CHR attempted to use that as an indication that I was okay with the work. I was also asked multiple times to sign a work order, of sorts. Now, it's important to note that I expressed concerns with the installers previously, and was told (essentially) that "this is just to show that we came out today, and we're done with our part," as in, proof that the contractors/subcontractors showed up. Well, the company used this as proof of completion, knowing these issues existed, for the purpose of documentation to the finance company. The issue was, however, I am not the individual with whom the financing company contracted. Eventually, after the financing company refused to release the funds. The financing company advised that we submit a complaint with them (the financing company). CHR returned, and told me that I would "never be happy." Instead of correcting the issues properly, the company wanted to access the overflow drain through the wall on the opposite side. I refused, and was told that I was being difficult. Okay...haha. Forgive me for not wanting to add further damage to the drywall that didn't at all correct the issues. After patiently dealing with CHR, trying to schedule days that the contractors could access our home, etc., I don't believe that asking the company to properly address the issues is too much to ask (so...you know...that the job w
2 projects - door(s) and tub/shower installation. As far as the door installation - no complaints. Those guys were top notch, respectful, friendly, and took pride in their work. There were a couple of hiccups with the door, itself, but that was due to the manufacturer. In terms of the tub...ooh boy. Would not recommend. It took a total of 3 installations to finally get it to "meh, looks fairly good." The tub basin and panel walls had to be ripped out (completely) twice. The first installers did a horrible/sloppy job (really shoddy caulking, loose hardware, etc.), damaged the tub basin, AND damaged our stair railing along with the brand new front door - the same door that CHR installed a week or so before. The black paint on a metal surface was scratched beyond repair. They did attempt to cover it with a sharpie, without telling anyone, so I guess they tried? The door had to be reinstalled again, which took several weeks due to product availability. They also damaged our drywall, and just left a gaping hole around the baseboard. Oh, and the crew also cut into our subfloor with an oscillating tool. A second crew came in, fixed the walls of the tub, and decided to use silicone caulk instead of drywall mud, and it caused the paint to peel from the wall (that was previously damaged by the first installers). To state the obvious - their attempt to "fix" the drywall looked like trash. This was also done on the ceiling. After this, I asked that the wall and ceiling be properly repaired, and CHR sent out a drywall/painting company. Drywall looked okay, but in an effort to repair the ceiling, he used a metal ladder (no pads/guards on the feet), and it scratched the crap out of the tub. CHR's solution? "Just buff it out." Lol. There were still existing chips in the basin from the first crew...so that called for a complete rehaul. There was also evidence of leaking behind the walls of the tub from the first installation. That was a bit disturbing, needless to say. Next round - looked okay, at first, but then glaring issues were noted. Overcut on edges, misaligned wall panels, but most disturbing of all - the overflow drain wasn't even close to flush with the basin. The local permit/inspecting authority informed me that it wouldn't pass inspection in that state. Additionally, the front of the tub was effectively disconnected to anything below it or behind it, so it kinda' just "flopped around" if you hit it with your foot. When I communicated this to the company, there was radio silence. I politely told the installers "looks good," and CHR attempted to use that as an indication that I was okay with the work. I was also asked multiple times to sign a work order, of sorts. Now, it's important to note that I expressed concerns with the installers previously, and was told (essentially) that "this is just to show that we came out today, and we're done with our part," as in, proof that the contractors/subcontractors showed up. Well, the company used this as proof of completion, knowing these issues existed, for the purpose of documentation to the finance company. The issue was, however, I am not the individual with whom the financing company contracted. Eventually, after the financing company refused to release the funds. The financing company advised that we submit a complaint with them (the financing company). CHR returned, and told me that I would "never be happy." Instead of correcting the issues properly, the company wanted to access the overflow drain through the wall on the opposite side. I refused, and was told that I was being difficult. Okay...haha. Forgive me for not wanting to add further damage to the drywall that didn't at all correct the issues. After patiently dealing with CHR, trying to schedule days that the contractors could access our home, etc., I don't believe that asking the company to properly address the issues is too much to ask (so...you know...that the job w