Bluemercury provides a personalized and stress-free skincare and makeup experience. The knowledgeable and friendly staff, including Epiphany, Wesley, and Sue, take the time to understand customers' needs and make thoughtful recommendations. They offer expert advice and customized plans, ensuring a seamless transition to new products. With their exceptional customer service, customers feel confident in finding the perfect products, making Bluemercury a go-to destination for skincare and makeup needs.
I had such a wonderful experience at my local Bluemercury store here in Charlotte! From the moment I walked in, Mr. Desmond greeted me with a warm smile, genuine kindness and outstanding professionalism.
Desmond was incredibly attentive, knowledgeable and patient. He took the time to explain each product thoroughly, answered all of my questions and made sure I fully understood what would work best for me. I never felt rushed or pressured. Just truly cared for as a customer.
Because of the exceptional customer service I received, I will definitely be returning. Bluemercury is truly blessed to have Desmond as part of its team. Employees like him make all the difference… read full review
Jul 2026
5.0★★★★★
Samantha is FABULOUS! Every time I visit her store I have such a wonderful experience! Samantha is so knowledgeable about all the different products and what will work specifically for my needs and concerns. She is very professional and dresses amazing! The shop always looks incredible and the displays are gorgeous. Samantha is a true asset to Bluemercury!
Jan 2026
5.0★★★★★
I could not be happier with my experience shopping at this Bluemercury location. In search of a new moisturizer for my dry and aging skin, Courtney selected the M-61 Hydraboost Rich Cream and Eye Concentrate for me. In just a month I can see and feel the difference. The products lock in moisture without feeling heavy or greasy. My skin feels softer and the newly forming fine lines are less visible. Courtney was personable and knowledgeable and picked out the perfect products for me. I’ve since returned so she could help me find the right concealer. I’ve been using Fenty Beauty and she upgraded me to Jane Riverdale which goes on much smoother and actually conceals… read full review
