Last Straw
“Last week I purchased an 84” colorful orb wind spinner on the Last Straw boutique’s website. I was extremely pleased to find this item because it is nearly sold out nationwide. I actually found it using AI.
My only problem was that I bought it on July 3rd and that I needed it delivered to Albuquerque NM from the boutique’s location in Blowing Rock NC by or before July 9th.
The website offers free shipping. However given that my purchase was made the day before a holiday weekend and the package is fairly large and that it would be sent by UPS or USPS ground the likelihood that I would get it in time was not great.
Fortunately, for me I was able to reach one of the owners Ms. Robertson and explained my dilemma. She in turn advised me that she was going to have their GM and her son Brock call me and that she was confident that he could help me.
Her prediction came true because he called me shortly afterwards and bent over backwards to arrange expedited shipping for me, for which I was more than glad to pay the difference. Today is July 6th and I received the package today in perfect condition.
I am so pleased with this unbelievable online shopping experience, the quality of the item and the superior customer service.
Based on this, I highly recommend this business to anyone, like me who likes to support deserving small businesses with great merchandise and unmatched customer focus.”
