About Randolph Hospice House
Randolph Hospice House provides compassionate care in a peaceful environment for patients and their families during difficult times. Many families express deep gratitude for the staff, describing them as “angels on earth” who show genuine concern, care, and support. Families appreciate the staff's dedication to both the patients and their loved ones, often highlighting the outstanding communication and constant check-ins that provide reassurance. The facility itself is noted to be beautiful and clean, contributing to a comforting atmosphere. However, experiences are mixed, with some families reporting distressing situations. Critiques mention a lack of empathy and transparency from certain staff members, leading to feelings of frustration and regret over care decisions. Specific incidents indicate that some patients did not receive adequate attention or pain management, which has left lasting emotional scars on families. Overall, while Randolph Hospice House is praised for its caring staff and serene setting, potential clients are advised to conduct thorough research and consider having an advocate present to ensure their loved ones receive the best possible care.
I do not recommend the Hospice House or Respite. This is a critical review about the Hospice House. I have no criticism of the in-home care portion of this hospice. I felt they did a good job over past year and especially appreciated the visiting nurse who my mother liked. My mother's death was a terrible experience at Hospice House. I regret ever allowing her to go there. The staff were discourteous and nasty. They showed no empathy or compassion. They were defensive and lacked honest communication skills. There was no transparency and they all seemed to cover for one another in cult-like manner. They were condescending towards worried family members and secretive. My mother went there for respite, looking forward to it even, and through their neglect, ended up dying a week later after a fall there. She was frail and non ambulatory, so I don’t know what she was doing up. I never got a straight answer. They lacked honesty and transparency and covered up the truth. She was so drugged up she never got to say goodbye to loved ones. She died in pain and fear. After her 5 day respite a family member pleaded with them to keep her through the weekend for medical observation purposes, because she had declined so rapidly there. The doctor refused. She was dumped on an elderly family member over the weekend in far worse shape than she was when she went to respite. She was in terrible pain, could not swallow, could not eat or drink or take her medication, her pain was too great to change her diaper, and she was confused. They provided no backup help nor did they provide pain medications or instruction as to how deal with her increased pain. She screamed and moaned and begged for mercy for almost 3 days until a visiting nurse got them to take her back. She was then kept in a coma on morphine until she died 3 days later. She was in an agitated state and moaning in pain while on IV morphine. She never got to say her goodbyes to her loved ones. Also, Nursing staff seemed to lack cultural sensitivity to those with different religions or beliefs. My mother had a terrible death there and I regret ever trusting them or believing in their philosophy. I should have called 911 as she would have had a better outcome and more caring death at hospital. I was naive to put my faith and trust in this hospice. Please do your research and homework before you send any frail elderly person here. Never leave a loved one there without an advocate attending to them at all times. I cannot bring my mother back or stop the pain and suffering she endured. I truly hope I can save one person from going through what my mother went through.