About PetSmart Grooming
Reviews for PetSmart Grooming
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Monday: 7AM - 9PM
Tuesday: 7AM - 9PM
Wednesday: 7AM - 9PM
Thursday: 7AM - 9PM
Friday: 7AM - 9PM
Saturday: 7AM - 9PM
Sunday: 8AM - 6PM
PetSmart Grooming specializes in making dogs and cats look great, offering services from academy-trained Pet Stylists with over 800 hours of grooming instruction. They provide full-service grooming and bathing appointments, as well as walk-in services like nail trims, teeth brushing, and ear cleaning. Their Express services allow pets to have uninterrupted grooming, minimizing their time in the salon. Some locations even cater to cats with various grooming options. However, customers have reported issues with staffing, noting that the salon often feels understaffed, which can lead to long wait times for appointments. Some clients expressed disappointment when their pets could not be seen due to staffing shortages and concerns about other animals. While some reviews mention reasonable prices and good communication regarding grooming preferences, others suggest seeking local grooming establishments that may offer more attentive service. Overall, PetSmart Grooming provides a range of services, but experiences can vary based on staffing levels.
Understaffed. This is a corporate rooted problem, I know, but they don't tell you at the store level if they are asking them to help pay potential employees more to help staff their stores or do anything to help you feel enabled to get the help you need when there's nobody available.
I was very disappointed when I tried to drop my pet all to be groomed today. I was late to drop her off. However, I was told, because they are extremely short staffed they could not see her today. I was also told because they had a hostile animal in the back they could not leave it to help me. I would not have wanted my little Yorkie-poo to be around what Pet Smart considered a "hostile" dog. I was told they could not see me again for 19 days. I'm actually happy it happened. It saved me almost $150. I found a better place and will not bother with my neighborhood Pet Smart ever again. Look for a local establishment instead. They actually care about your pets!