We had a Radon Detection System installed in my Mom's house in December by Big Mountain Insulators. A few days ago I noticed that the motor (fan?) was making a funny noise and sounded as if it was bad. I called Big Mountain Insulators and left a message. Judy called me back and said that they would have someone out here ASAP. Within a day, the Installer (Joe) came to the house to take a look. He was one of the nicest, kindest people I have ever met and he really knew his stuff. He inspected the system and without hesitation said he would replace the part making the noise. He didn't have the part with him so he had to order it. He called a couple days later, and came back and replaced it. Joe's communication and positive attitude was awesome! He was very helpful! I really like this company and highly recommend them!
BBB: A+
We had a Radon Detection System installed in my Mom's house in December by Big Mountain Insulators. A few days ago I noticed that the motor (fan?) was making a funny noise and sounded as if it was bad. I called Big Mountain Insulators and left a message. Judy called me back and said that they would have someone out here ASAP. Within a day, the Installer (Joe) came to the house to take a look. He was one of the nicest, kindest people I have ever met and he really knew his stuff. He inspected the system and without hesitation said he would replace the part making the noise. He didn't have the part with him so he had to order it. He called a couple days later, and came back and replaced it. Joe's communication and positive attitude was awesome! He was very helpful! I really like this company and highly recommend them!