About Mountain Mechanical
Mountain Mechanical has been serving Polson, Montana, since 1993, providing reliable HVAC services for homes and businesses. With over 30 years of experience, the company is known for its expert heating and cooling solutions, including repairs, replacements, and routine maintenance. Customers appreciate the company's focus on quality work and dedication to ensuring comfort through every Montana season. The staff is described as friendly, professional, and knowledgeable, consistently offering prompt service at competitive rates. A key highlight is the outstanding customer service from the team, especially from a technician named Gary. Customers mention his willingness to go above and beyond, offering detailed guidance over the phone to troubleshoot issues without needing to visit, and making extra efforts to ensure system problems are resolved quickly. Even during his vacation, Gary maintained excellent communication, checking on customers and offering advice. His team responded swiftly to urgent situations, thoroughly inspecting HVAC systems, and providing trusted advice for repairs and replacements. Several reviews emphasize the professionalism and kindness of the staff, with particular praise for their honesty, politeness, and quick responses. One customer expressed deep gratitude for their thorough inspection and support during a health scare caused by fumes from the system, highlighting the company's exceptional customer service. Overall, Mountain Mechanical is highly recommended for their quality, friendly service, and reliable HVAC solutions, making them a trusted choice for residents and businesses in the area.
We received the most amazing customer service from Gary towards the end of July. Our AC went out in our house, I tried all of the normal tricks that I knew to no avail. We called Gary who was extremely busy of course at this time of the year, he referred us to another business because he was booked out over a week and was looking to get us cooling again sooner than what he could do, The other place had the same timeline as for service so I called Gary back. He talked to me through step by step of what to do. With the power surges that have happened numerous times out here it made the AC unit stop working and we had to go through the steps he explained. what he explained...read full review
Called Mountain Mechanical on Sunday to do some diagnostic work on my HVAC system which has a heat pump and was not working. Owner Gary answered and made an appointment for the next business day. He arrived and did some extensive work and actually called in another tech who also checked system before condemning it.. I was very satisfied with their. advice and they will be both involved in replacing my HVAC SYSTEM. I have Great confidence that new system will work great!
I had Gary and his crew service my central air in Sept of 23, Jan 3rd I could smell a strong solvent smell in my home that rendered both my wife and I extremely ill. I contacted Gary, which I didn't know was actually on a vacation hunt out of state and he took my call. Not only did he take my call but was able to have his crew come to my home and they thoroughly inspected my entire heating and cooling system in less than 24hrs which was impressive because they are extremely busy. Thankfully there was no problems with the systems. I found the source of the fumes and was able to resolve issue. Gary who was still on vacation contacted me 3 more times to check on my wife...read full review