Pella Windows and Doors Showroom of Kalispell, MT

Aug 2024

Windows are fine (basic single hung vinyl). Can't speak to installation as we installed ourselves, but their customer service has been fantastic. Jason responded quickly to my call re: loose locks on 4 of the 6 windows and forwarded my issue to their service department. Becky called the same day to schedule an appt for their service tech to come out (that was Friday, service tech was here on Monday). Problem solved (self tapping screws not catching internal metal piece) in about 15 minutes.

Dec 2023

This one of those cases where you get what you pay for. Yes, the big box special order windows and sliding glass door were less expensive. But, the expert advice to help choose and configure the correct product at this Pella store was invaluable. DIY installation advice was also extremely appreciated. The Pella products are definitely much higher quality than I could find at Home Depot.