About Ulta Beauty
Ulta Beauty is a popular beauty retailer in the US, known for its extensive range of over 25,000 products from 500 brands, including well-known names like Tarte and Fenty. Customers appreciate the amazing service and friendly staff, often highlighting their positive experiences with hair services and the knowledgeable team at the MAC counter. Many have praised the salon, noting successful haircuts and transformations, as well as exceptional makeup application for special occasions like weddings. The staff, including a helpful manager, have been commended for their willingness to assist with returns and resolve issues. Customers also value the personalized help from beauty consultants, such as Randi, who takes time to match skin tones and listen to concerns. While service is generally good, some have experienced issues like not being able to use coupons with rewards or limited stock of advertised promotions, which can be disappointing. Overall, Ulta Beauty stands out for its commitment to customer satisfaction, offering a variety of beauty services and products, including items like cologne for men, and emphasizes friendly, helpful treatment from staff.
Randi, a beauty consultant specializing with Clinique, helped my daughter find a foundation. She spent time with her, matching her skin tone and listened to her concerns. We recommend Randi highly!
Normally, I love our Ulta. Service is usually quite good. Recently, I purchased Clinique products there. I used my rewards, but they wouldn't allow coupon use. Then they were out of the Clinique bonus they advertised in the store. No offer of alternate or rain check.
I can purchase from Clinique directly, get a sale/coupon, and a bonus. With online shopping, brick & mortar need to focus on service.
I love this ULTA. They always take my money lol. Amazing service and staff I've never met a rude person there. The manager I think his name is Tim or Tom something with a T helped me on a return that was very complicated and he was able to get me the money back and because of that I always come back.