About Roots Garden Center
Roots Garden Center is recognized as a trusted local brand that prioritizes customer care and satisfaction. The atmosphere is absolutely amazing — peaceful, welcoming, and full of charm. The staff are incredibly helpful and knowledgeable, always happy to offer guidance or plant advice. Customers can come in looking for a couple plants, and the staff is super helpful and really knows what they're talking about. A dedicated female employee went above and beyond to assist a customer in creating a thoughtful gift, showcasing kindness and a commitment to customer experience. This employee's gracious demeanor left a lasting impression, making the customer feel valued and eager to return. Additionally, when customers visited, they were offered a unique opportunity to create terrariums, even though the main area was temporarily closed. The staff's willingness to accommodate and engage with them created a memorable experience. Kids had a blast searching for hidden gnomes around the grounds and loved building their own terrariums — such a fun, hands-on experience that kept them totally engaged. There is truly something for everyone. The selection of plants is beautiful and well cared for. Black Dog Coffee on-site is delicious — customers enjoyed relaxing on the patio together over drinks. Cute little tables in the garden center in addition to the main café area. Sometimes plants/pots are pricey but customers really like the atmosphere. They are dog friendly in and outside as long as your doggo is on leash and gave my dog the cutest little pup cup. A super cool and unexpected surprise was the vinyl section — such a unique twist that makes this place even more special. It’s also a perfect spot to find birthday gifts or little treasures — so many thoughtful, locally-minded items. Roots isn’t just a garden center — it’s a community space, and we’re lucky to have it. Highly recommend!
Absolutely a great place to shop! I love that they have sorted the perennial plants by sun and shade! Fantastic plant knowledge! A great variety of plants!
Excellent customer service! Best shopping experience I have had in a long while. Thank you Lissa and Jon! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Roots on Poly is one of the best places in Billings to wander indoors, enjoy a perfect mocha from Black Dog (not too sweet) at the perfect temperature (not too hot), visit with a friend, enjoy the neighbors and their dogs (there are always dog treats on hand), pick up some cards or jewelry by local artisans, annnnnd … Even purchase a perfect succulent! (And I say that as someone who fears plants because I have never been able to keep them alive.) Somehow the owner and his team give you just enough hospitality, warmth, professionalism, and care to give you courage to try new things, too. (I started with an air plant and a few months later moved up to this beauty.) I would also like to express particular appreciation for the diversity of humanity that is welcomed at this establishment … old/young, loud/quiet, neurodiverse/neurotypical, alone/in groups. It is truly becoming one of my favorite places to enjoy in Billings and I highly recommend it. (I may even try a plant with *gasp* soil one of these days!)