About Bauer & Clausen Optometry
Bauer & Clausen Optometry is a well-established eye care provider in Billings, Montana, known for its comprehensive services and exceptional customer experience. The practice offers a wide range of services, from routine eye exams and contact lens fittings to specialized care for eye diseases and post-surgery cataract management. The experienced eye doctors at Bauer & Clausen utilize the latest techniques and state-of-the-art technology to ensure accurate diagnoses and personalized treatment plans. Patients praise the doctors' thorough explanations, patience, and attention to detail, making them feel informed and involved in their eye health. The optical department is also highly regarded, with knowledgeable and friendly staff who take the time to understand each patient's needs and lifestyle to recommend the perfect eyewear. The practice's commitment to exceptional service extends beyond the exam, with staff adjusting glasses for a perfect fit and providing guidance on proper care. Customers consistently express their satisfaction with the value and quality of the services provided, highlighting the practice's ability to exceed expectations and deliver a superior eye care experience. While some patients have noted a lack of personal connection or continuity of care, the practice's overall professionalism and expertise are widely recognized.
Very professional with heartfelt personal communication. Bauer & Clausen are clearly interested in the health of my eyes and provide me all the information I need for eye health. Dr. Warner is the best.
I saw Dr. Bower who was incredibly professional, knowledgeable and thorough. The staff are all friendly, welcoming and accommodating. The entire experience from the moment you walk in the door is nothing but pleasant. Great selection of glasses and sunglasses as well! Exceptional business overall.
Everything seems to flow really well as far as how the appointment goes but everyone seems to be verbally rehearsed without having personalities. I used to see these providers when they were at lamplighter and since they have moved to this new location, it just seems very stoic. I will also note that I have not had the same provider for the past 3 years as if they don’t even look to see who I saw last. I am ok with seeing a different provider but it would be nice if they would ask or would try to schedule me with the same provider so that continuity of care can be attained. Customer service with making appointments is great though especially over the phone. Overall,...read full review