About Colonial Chapel Funeral Home
Colonial Chapel Funeral Home is a local funeral home that has received mixed reviews from the community. While some customers have praised the empathy, kindness, and compassion shown by the staff during difficult times, others have expressed disappointment with the handling of certain aspects of the funeral process. The business has been described as having "amazing" staff who are "sweet, empathetic people." They have been praised for making the funeral process "effortless" and for going above and beyond to ensure the funeral was tailored to the family's preferences. However, some customers have reported issues with the business's attention to detail, such as misplacing important items like photographs and failing to update the website with accurate information. Overall, Colonial Chapel Funeral Home seems to provide a high level of personal care and support to grieving families, but there are concerns about the consistency and reliability of certain administrative and logistical aspects of their services. Customers are generally satisfied with the staff's compassionate approach, but the business may need to focus on improving its attention to detail and communication to ensure a seamless experience for all families.
I have 2 separate experiences with this company which really has me on the fence about my opinion about this.... 1) My mother passed away. My family and I have our funeral plans through this company which we have never used before as we are new to the area. They handled everything amazingly, made the process effortless and showed AMAZING empathy. They listened to every request we had, and the funeral was (almost) how she would've wanted it. I really thought we made the right decision with this company for when the time came for my grandparents.. 2) My grandfather unexpectedly got Covid and passed away suddenly. He had plans on paper and within their system before we even "fully" moved in down here...Nothing was right. It was a MESS! They couldn't find the picture I gave them, UNTIL THE LAST SECOND! The website still says NOTHING of the actual obituary and still doesn't provide the pictures! The first person we talked to (David) was a sweet sweet man, but he really had no idea what he was doing with the system, told us he had it "under control", with us leaving thinking everything will be fine. We were sorely disappointed. The people who work here are amazing, sweet, empathetic people. But I really think a little more skill or time needs to go into the paperwork and "presentation" side of things. I will continue to use this company as again my grandfathers death was sudden, but the fine details, and families preferences on the picture and obituary should be taken as it is our family member...
When my mother was placed on hospice, I met with Micheal to make plans. The kindness, support, and compassion shown by him and his staff is something my family and I will never forget. He taught me a valuable lesson about life. There's no urgency in death; take time to enjoy and be a part of life while your loved ones are here. They took care of my mother as if she was their own. I am forever grateful for them.
Colonial Chapel and their crew are some of the most outstanding people I have ever had the pleasure of meeting!! They exceeded my expectations and then some. When you’re dealing with such a difficult time of your life it sure is nice to know you’re doing it with people that have your best interest in heart. From start to finish they were so understanding and diligent. I wouldn’t recommend any other place.