The front desk staff definitely need customer service training. I have an appointment coming up, and I hope that it's a better experience or I will be buying my glasses elsewhere.
July 2023
It had been about three years since my last eye examination. I set an appointment just recently to have my eyes examined again because of the encouragement I had received from my wife. I had been using an inexpensive pair of readers for quite some time for home office work primarily but have also been using them more and more while driving in the car to see more clearly the directions the navigation app was giving. I really needed a pair of glasses that I could wear constantly, without having to take off while I was driving, etc. . So, to this end I am righting a review. The Team at Clarkson Eyecare did a great job in facilitating my visit. From the front desk to the... read full review
September 2022
Clarkson Eyecare took over Specc shop. The eye doctors and fitters are great. However, I did not feel very welcome from the ladies at the front desk. In my most recent experience(I've come here maybe 5-6 times) I brought in just a prescription with the objective of ordering glasses for my special needs son at home. The front desk experience was poor. After sporadic back and forth questioning by front desk staff over 10 minutes or so; I was told to just sit down and I would be called. I waited exactly 1 hour(as a walk-in). When I was called by the fitter who had the prescription paper I brought and pair of frames I had picked out for my child, she asked me where my... read full review
The front desk staff definitely need customer service training. I have an appointment coming up, and I hope that it's a better experience or I will be buying my glasses elsewhere.
It had been about three years since my last eye examination. I set an appointment just recently to have my eyes examined again because of the encouragement I had received from my wife. I had been using an inexpensive pair of readers for quite some time for home office work primarily but have also been using them more and more while driving in the car to see more clearly the directions the navigation app was giving. I really needed a pair of glasses that I could wear constantly, without having to take off while I was driving, etc. . So, to this end I am righting a review. The Team at Clarkson Eyecare did a great job in facilitating my visit. From the front desk to the... read full review
Clarkson Eyecare took over Specc shop. The eye doctors and fitters are great. However, I did not feel very welcome from the ladies at the front desk. In my most recent experience(I've come here maybe 5-6 times) I brought in just a prescription with the objective of ordering glasses for my special needs son at home. The front desk experience was poor. After sporadic back and forth questioning by front desk staff over 10 minutes or so; I was told to just sit down and I would be called. I waited exactly 1 hour(as a walk-in). When I was called by the fitter who had the prescription paper I brought and pair of frames I had picked out for my child, she asked me where my... read full review