My dental hygienist was very patient and had exceptional skills! I really enjoyed the visit
Jennifer Heard
Nov 2024
Sheree is the absolute best! 10/10
Brenda Vornberg
Nov 2024
Best Dental Facility I have ever been to! Very professional in every way!
claire
Nov 2024
My initial visit a little over a year ago was fine until they canceled my appointment to fill my cavity. Then today, I called and informed them that I had a dental emergency and needed to get in asap and they tried to schedule me for 3 weeks out. I have a cyst that formed over an erupted wisdom tooth for context. I needed to go in for at least an assessment and referral to an oral surgeon. This is an issue that any dentist could tell you shouldn’t go untreated as it could damage my surrounding teeth and tissue and I’ve already been in pain. They ignored this and tried to schedule it like a regular case. I decided to take my business elsewhere. Staff definitely needs a little more compassion.
Deborah Lancaster
Nov 2024
Highly recommend Streets of St Charles Dental..I have been a patient for 3 years now and the services are always excellent. The new hygienist this visit was thorough and knowledgeable.
Kimberly caffey
Nov 2024
Excellent customer service from the time I walked in until I left!!!
Marcia wilson
Oct 2024
Sheri is the best tech in the world!
Maurio Lampkin
Oct 2024
Amazing customer service and showed they cared about my well-being. I love this place
Sydney Pearson
Oct 2024
Absolutely wonderful team, safe and comfortable environment, informative and patient. Crystal was amazing at answering all of my questions, making sure I understood my insurance benefits throughly and checked in with me multiple times if anything changed! Samara is wonderful! She made me feel safe, heard, and taken care of through my whole process, and made sure I felt comfortable! (Also a wonderful person to chat with!) Dr. Giacomini is the best dentist I’ve ever had and I will continue to follow her as long as I can! She was informative, kind, and made my appointments breezy. And of course, Elisa is wonderful to see at the start of every appointment. I had just moved to the area and have always been nervous about dental work, but all of these women made my experience easy and actually, enjoyable. I heavily recommend Streets of St. Charles dental! These women know what they’re doing and truly want to help and do what is best for each individual. You will be happy you chose this dental practice! Lots of love to everyone who has made my appointments easy and comfortable, I appreciate you more than you know!
Sarah Markham
Oct 2024
Our experience with Streets of St. Charles Dental has been nothing short of frustrating and unacceptable. For over a year, we've been receiving bills for random balances that we don’t owe, and the office has consistently failed to provide any clarity. Last year, after their own audit, they discovered that they actually owed us money! Despite this, the random bills kept coming. Every time we called, we were told to ignore them because their system was “taking time to update.”
This week, we reached out again to try and resolve the issue. Unfortunately, the office manager (whose name I don’t get) was dismissive and extremely rude. She flipped the script on us, and claimed that our insurance had terminated prior to an August appointment, which was completely incorrect. We had insurance coverage through the end of the year specifically to finish our dental work. When my husband pointed this out, she refused to listen, talked over him, and insisted we owed money, brushing off our concerns in a very unprofessional manner.
At this point, my husband understandably got upset. He requested that all billing information be emailed to us so we could track down these mysterious charges ourselves, and promptly canceled all future appointments as we would never be returning. The office manager still refuses to send us any of the requested billing information.
After hours on the phone with our previous insurance provider, we were able to listen in on a call between the insurance company and the dental office. It turns out the entire issue stemmed from their office incorrectly submitting something to insurance. The office manager was caught in her lie to us about us allegedly not having coverage, and it was obvious she was fabricating reasons to cover up their mistake and demand payment we did not owe.
Our experience proved they will bill you instead of fixing their errors in submitting things to insurance, which is absolutely unacceptable. Between the endless billing errors, lack of accountability, and the rude, unprofessional behavior of their office, I would strongly caution anyone considering this office.
Kristy Mehrer
My dental hygienist was very patient and had exceptional skills! I really enjoyed the visit
Jennifer Heard
Sheree is the absolute best! 10/10
Brenda Vornberg
Best Dental Facility I have ever been to! Very professional in every way!
claire
My initial visit a little over a year ago was fine until they canceled my appointment to fill my cavity. Then today, I called and informed them that I had a dental emergency and needed to get in asap and they tried to schedule me for 3 weeks out. I have a cyst that formed over an erupted wisdom tooth for context. I needed to go in for at least an assessment and referral to an oral surgeon. This is an issue that any dentist could tell you shouldn’t go untreated as it could damage my surrounding teeth and tissue and I’ve already been in pain. They ignored this and tried to schedule it like a regular case. I decided to take my business elsewhere. Staff definitely needs a little more compassion.
Deborah Lancaster
Highly recommend Streets of St Charles Dental..I have been a patient for 3 years now and the services are always excellent. The new hygienist this visit was thorough and knowledgeable.
Kimberly caffey
Excellent customer service from the time I walked in until I left!!!
Marcia wilson
Sheri is the best tech in the world!
Maurio Lampkin
Amazing customer service and showed they cared about my well-being. I love this place
Sydney Pearson
Absolutely wonderful team, safe and comfortable environment, informative and patient. Crystal was amazing at answering all of my questions, making sure I understood my insurance benefits throughly and checked in with me multiple times if anything changed! Samara is wonderful! She made me feel safe, heard, and taken care of through my whole process, and made sure I felt comfortable! (Also a wonderful person to chat with!) Dr. Giacomini is the best dentist I’ve ever had and I will continue to follow her as long as I can! She was informative, kind, and made my appointments breezy. And of course, Elisa is wonderful to see at the start of every appointment. I had just moved to the area and have always been nervous about dental work, but all of these women made my experience easy and actually, enjoyable. I heavily recommend Streets of St. Charles dental! These women know what they’re doing and truly want to help and do what is best for each individual. You will be happy you chose this dental practice! Lots of love to everyone who has made my appointments easy and comfortable, I appreciate you more than you know!
Sarah Markham
Our experience with Streets of St. Charles Dental has been nothing short of frustrating and unacceptable. For over a year, we've been receiving bills for random balances that we don’t owe, and the office has consistently failed to provide any clarity. Last year, after their own audit, they discovered that they actually owed us money! Despite this, the random bills kept coming. Every time we called, we were told to ignore them because their system was “taking time to update.”
This week, we reached out again to try and resolve the issue. Unfortunately, the office manager (whose name I don’t get) was dismissive and extremely rude. She flipped the script on us, and claimed that our insurance had terminated prior to an August appointment, which was completely incorrect. We had insurance coverage through the end of the year specifically to finish our dental work. When my husband pointed this out, she refused to listen, talked over him, and insisted we owed money, brushing off our concerns in a very unprofessional manner.
At this point, my husband understandably got upset. He requested that all billing information be emailed to us so we could track down these mysterious charges ourselves, and promptly canceled all future appointments as we would never be returning. The office manager still refuses to send us any of the requested billing information.
After hours on the phone with our previous insurance provider, we were able to listen in on a call between the insurance company and the dental office. It turns out the entire issue stemmed from their office incorrectly submitting something to insurance. The office manager was caught in her lie to us about us allegedly not having coverage, and it was obvious she was fabricating reasons to cover up their mistake and demand payment we did not owe.
Our experience proved they will bill you instead of fixing their errors in submitting things to insurance, which is absolutely unacceptable. Between the endless billing errors, lack of accountability, and the rude, unprofessional behavior of their office, I would strongly caution anyone considering this office.