I had a friend use this business. She was notified that they needed to move the small things, and leave the TWO big things in her home, and they would move them to clean the carpet. Sam’s showed up, cleaned and left. She arrived home to see that they in fact did not move the items they said they were going to. She called them and left a message, and did not receive a call back for FIVE days. She called again after five days and was connected to a manager who stated that she was told to move the big things, and to leave the little things. She informed them that she was told the opposite. The manager apologized, and told her she would send people out to have it fixed. Sam’s sent out two employees, who then handed my friend a NEW bill for another full cleaning. She informed them that they should only be cleaning the two large spots they didn’t clean before. The employees were very sympathetic, but told her there was nothing they could do due to it being managements decision. She called them back, and never heard anything. She left a review on facebook and was responded to give them a call and they will send her through to upper management. Her post was then deleted and she was blocked. That is why I am making a review. So maybe they can fix the situation.
Do not use this company unless you’d like to be swindled. Highly unprofessional management. Sam’s do better next time, and actually fix the situation instead of putting more money in your pocket. And make sure your employees are telling your customers the truth on what they need to do before they service the house!!!
About Sams Carpet Cleaning & Repairs
Sams Carpet Cleaning & Repairs, a business serving the St. Louis Metropolitan area since 1985, is known for its commitment to customer service and excellence. They provide a variety of services including carpet cleaning, repair, air duct cleaning, and emergency water damage services to both commercial and residential customers. Customers have praised the team for their terrific work, punctuality, friendliness, and professionalism. They have been successful in removing difficult stains, such as black ink, and have even exceeded expectations by offering extras for pet odor. The carpet stretching and cleaning services have left customers highly satisfied, with some stating they will continue to use Sams for all their carpet needs. The team is often praised for their kindness, attention to detail, and the ability to handle trouble spots to achieve great results. Customers also appreciate the affordable pricing and the consistent quality of service over many years. Overall, Sams Carpet Cleaning & Repairs is a dedicated family-owned business with a team that takes pride in meeting and exceeding customer expectations.
Reviews
Such a wonderful company! ♥️
Sam’s Carpet Cleaning cleaned our carpets today and did an excellent job! It turned out great, spots were removed, and the deodorizer smells fresh and clean. Ed was the technician and he was the best carpet cleaner I’ve ever had! Ed was thorough, professional, friendly, and knowledgeable. I would highly recommend Sam’s Carpet Cleaning and ask for ED!
Photos
Hours
Monday 9AM - 5PM
Tuesday 9AM - 5PM
Wednesday 9AM - 5PM
Thursday 9AM - 5PM
Friday 9AM - 5PM
Saturday Closed
Sunday Closed
Location
1602 North 4th Street, St. Charles, MO 63301
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