Premier Roofing Company

Oct 2021

I had Premier come out to replace my composite over shake roof and my gazebo roof. I had insurance to cover the cost. The good: Great quality No complaints for my house. No problems with insurance, Premier took care of it $250 referral reward thanks to Patrick The bad: Had to deal with not know when people came When the came they would leave without me inspecting to work They treated Patrick like a mule. No medical leave. Process started in June and lasted to October Offer $200 of a $15,000 bill (1.33% discount) Premier Problems Before anything happened I had to ask them to erase the chalk they had used to mark damage. First time the roofers came they didn’t know that my roof was composite. They had to return the next day. They left lots of wood in my attic. I had to demand someone to clean it up. They did assign a guy who did a good job. They replaced the gutter covers, but didn’t replace them all (said they were broken with no evidence). Strips did not completely cover the gazebo. One corner was not glued properly. The top of the gazebo lacked the metal around it They came and added the metal top without contacting me They came once to fix the strips and didn’t have any strips. They came a second time with new strips, but left one length of original strip They came by a third time and replaced the last strip and added more tar to the top. Even though the metal casing is not uniform around the top, the tar made it less obvious. There was one tile I had complained about, and finally Patrick climbed the ladder and finished it off. Also discovered late was the brick had been damaged while they did the roof (I think). There are still indentations on the brick and pavement. There is still chalk on my 2nd floor windows, but someone is coming out.

Nov 2018

Premier made the entire process quick and easy following storm damage. The representative met with our insurance adjuster to look at the roof and point out all the damage, then worked with the insurance company on the claim amount. All I had to do was pick the color and sign over checks after receiving payment from insurance. New roof was installed fast and cleanup was a thorough. The Premier representative did a great job communicating what would occur and when before and during the process from insurance claim, to new roof, to final payment. Bryan Stanley Job no. 1831296 Premier Representative - Eric Hoffman

Oct 2018

Great experience with Premier Roofing. They took care of getting insurance approval and kept me informed of all the process. It was painless to get a new roof in one day with nothing left in the yard. Now a hands up to them this week. My roof was completed in May and since there really hasn't been any rain since then when it started raining this week-end I noticed that a gutter was overflowing and not draining. I called on Monday and within a few hours someone came out and checked my gutter. It wasn't anything from the new roof...just some leaves but they cleaned the gutter out for me. Can't get any better customer service than that!!!!