I’ve used them in the past for mammograms and other exams, but their “online scheduling system” does not work. Tried to schedule on several different browsers but it hangs up on the 3rd screen after you input your requested info and then goes into a blank page that never loads.
So, I had to resort to calling for an appointment. First time I called, it said expected wait time is 6 minutes; finally had to hang up at 8 minutes. Am currently on hold the second time, and now it says the wait time is 10 minutes. Please update your online scheduling system so we don’t have to wait so long to make appointments (or hire more staff for answering the phone). Otherwise, your staff is always very pleasant and helpful.
About Diagnostic Imaging Centers, P.A. - Independence Clinic
Diagnostic Imaging Centers, P.A. - Independence Clinic is a welcoming medical facility. The staff, including those at the front desk and in the medical team, are sweet, nice, comforting, and helpful. They make patients feel at ease, even in uncomfortable situations. With knowledgeable and conversational staff, patients feel more relaxed and encouraged during procedures like MRIs. The clinic offers alternatives like open MRIs to accommodate anxious patients, making their experience more comfortable.
The clinicians at the clinic provide excellent care, making patients feel very comfortable during imaging procedures. The results are provided quickly, which is appreciated by patients. However, some patients have found the scheduling process to be difficult, with the staff on the phone not seeming very knowledgeable or willing to help. Additionally, the clinic's sign-in sheet, which displays everyone's names, is not HIPAA compliant, and the presence of small bibles around the office has been found to be strange and uncomfortable by some patients.
Despite these issues, the clinic is highly regarded by patients, with one reviewer expressing their gratitude to Nurse Alicia and Dr. Mitch Guenther for making a difficult procedure a positive experience. Another reviewer praised the staff, particularly Jade, for going above and beyond to reschedule their appointments.
Reviews
I am editting my review. I normally have a great experience here but the mammogram tech, Abby, was awful today. I told her after the first scan that the height of the table needed to be adjusted because it was hurting my back. She argued and said she had set it to my height and it was fine. I tried to tell her why it was hurting my back and asked to change it again and she just repeated what she said. I had to endure the other 3 scans with it hurting my back. As I'm writing this review, almost an hour later, my back still hurts. This technician should not be working directly with patients.
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I had a wonderful experience at DIC! I've had many procedures done… read full review
The entire staff from the front desk to the technicians were all amazing. The techs were wonderful in explaining the entire process to me, as it was my first mammogram. The office was very nice and clean. I will definitely return to this location again.
Photos
Hours
Monday 8AM - 5PM
Tuesday 8AM - 5PM
Wednesday 8AM - 5PM
Thursday 8AM - 5PM
Friday 8AM - 5PM
Saturday Closed
Sunday Closed
Good to know
- accepts credit cards
- accepts insurance
- gender-neutral restrooms
- open to all
Location
4911 South Arrowhead Drive Suite 100, Independence, MO 64055
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