About All City Tow Service
All City Tow Service is a family-owned business operating in Kansas City and St. Joseph. They offer a wide range of towing services, with a large fleet including flatbeds, wreckers, and heavy wreckers, one of the largest in Kansas City. Their services cover light duty to heavy duty towing, and include skid steer, Landoll, and air cushion recovery options. While the company is known for having professional and certified tow truck operators, customer experiences vary. Some customers report positive interactions with polite and helpful staff, even receiving assistance beyond towing services. Others have had negative experiences with the front receptionist, describing her as rude and unprofessional. The company acknowledges these concerns and has assured customers that they take them seriously. Overall, All City Tow Service aims to provide quick and informative service with a focus on customer satisfaction.
All City Towresponded to my tow request for my Lincoln Mark LT truck within minutes (maybe waited 10 miniutes). Hadny truck loaded chained down and I was back home and my truck in the driveway and they were gone within 15 min. From the time I called requesting a tow, to the time I walked in my front door less than 30 minutes . The charge for towing my 4x4 truck was super reasonable. The driver was courteous and professional. Àprreciate their promt and professional service. Definately will call.
them again.
We got ahold of All City Tow in Independence to get a car that was recovered from being stolen to the dealership in Blue Springs. I spoke to three different people on the phone who were all polite and helpful. It took about 30 minutes around rush hour on a weekday for the truck to get to us, which didn't seem too bad. The technician/driver who assisted us was quiet and polite. He wasted no time getting our car loaded up, drove it to the dealership for us, and also waited outside while we spoke to the service department. He parked it for us, gave us a receipt, and wished us well. We paid $161 for the service. It was about 11.5 miles in total. This seems a bit steep to me but I'm from a smaller town so I imagine this is a pretty reasonable price in the KC area. Overall, I'd recommend this company. They gave accurate estimates of both time and price, were helpful on the phone and in person, and didn't waste our time at all.
Melissa, the front receptionist is downright nasty, rude, and offensive for no reason. my boyfriend and I walked in and talked to the first lady on the left then she told us we needed to speak to the lady on the right which is Melissa, she greeted us with a eye roll. then she continued to give us issues saying we couldn't release our vehicle we needed to go outside and call to release it then she told us you have to prove the vehicle is yours i don't know that you could even own a vehicle like this. then our insurance adjuster called to get the vehicle and she refused to release it saying it wasn't release when it was the entire time. she has been nothing but rude and...read full review