About New Castle Homes
New Castle Homes is a trusted home construction company that aims to fulfill the American Dream for its customers. They offer comprehensive services as a general contractor, handling everything from foundations and permits to utilities and waste water management within a 100-mile radius of Harrisonville, Missouri. Customers praise the company's flexibility, design customization, and excellent customer service, even when addressing any issues that may arise during the construction process. The sales staff is knowledgeable and helpful, providing a wide selection of homes to choose from. With their expertise and dedication, New Castle Homes ensures that their clients' homes turn out exactly as desired, often surpassing expectations for a modular home. Customers have had a great experience with the company, particularly with the sales representative Tim, who has been praised for his patience, communication, and support throughout the process. The construction crew has also been commended for their professionalism, problem-solving abilities, and hard work in ensuring a smooth and seamless transition for the homeowners. While some minor issues have been encountered, such as a problem with the exhaust fan and the need for re-grouting the shower, the company has shown a willingness to address these concerns promptly. The team in the field, including setup crews, guttering contractors, deck builders, and the person who set the building, has been highly praised for their thorough work and attention to detail. Customers also highlight the company's excellent communication and support, even when challenges like delays or extra costs arise, with many expressing strong satisfaction and recommending the company for home building. Recent reviews reflect a positive journey, noting that the team went above and beyond in setting up and finishing homes, answering questions, and ensuring everything was correct. Customers appreciate the hardworking contractors and the support they received throughout the process. Despite some initial communication hiccups and delays, the company’s quick response and willingness to fix issues, like roof leaks and water damage, earned high praise. Overall, clients love their homes and feel grateful for the effort and dedication of the New Castle Homes team, making it a highly recommended place to build a home.
I would say 5 stars would not be enough for this company.They did a great job in the office Getting the financing done answering questions. Helping us get our storage building, permits and setting times for all phases of the setup. But the one people I do want to highly recognize. Is the guys in the field!!! The setup crew was awesome. Answered questions made sure everything was correct. Double check the work they did. The contractors that came in the guttering company,The people that built the decks, The guy who come out and set the building. Everybody did an awesome job. The only problem I've seen was we had a little communications problem. But since that's the only...read full review
We just recently started our home buying journey and it has been fantastic! Tim is very down to earth, knowledgeable, and just an overall joy to work with. So excited to continue our journey with this company!
We’ve now lived in our home for a year, and we truly love it. Jim was amazing with helping us make adjustments (adding windows and making the house a bit wider and longer and also adding on my perfect front porch!). The people in the office were always friendly on the phone. Now, the experience was a journey, and by the end, things definitely improved. However, it did start off a bit rocky. Communication during the building process wasn’t always as smooth as we had hoped, and we found the experience more stressful than anticipated. At times, it felt like our concerns weren’t fully acknowledged, which added to the stress.
There were also several instances where...read full review