Hopkins Floor Co

Hopkins Floor Co. is a business dedicated to providing high-quality flooring and exceptional customer service. Their knowledgeable sales staff helps customers choose the best flooring material to suit their budget and personal preferences. They are known for their personal touch, which sets them apart from larger box stores.

One customer had a new home built, and Hopkins was the chosen flooring company. However, after a year, some of the joints started to buckle and separate. The customer was not happy with the situation, but Nick, the owner of Hopkins, stepped in and apologized. He fought with the floor manufacturer to get all the material costs reimbursed and covered the extra for a better quality flooring. He then covered all the labor to have the whole house replaced, showing how to do business and treat customers.

Another customer used Hopkins for a large office space flooring project. Nick brought out samples and created a layout that worked for their space, which was a mixture of hard flooring and carpet. The installers were efficient, courteous, and mindful of the workspace, and the customer was blown away by their work.

Finally, another customer had a great experience with Hopkins Flooring. They had a good showroom with a wide selection of products, and the customer made their selection and had all measurements taken within a week. The installers were friendly and knowledgeable, and the customer will buy from Hopkins again. Customers also praised the team for their excellent service, friendly attitude, and careful work on projects like bedroom floors and stairs with carpet, which looked incredible. They appreciated the quick turnaround, professionalism, and the extra care taken to fix furniture and ensure satisfaction.

In summary, Hopkins Floor Co. is a flooring business that prioritizes quality and customer service. Their knowledgeable staff helps customers choose the best flooring material for their needs, and they go above and beyond to ensure customer satisfaction. Their efficient and friendly installers make every project a success.