First year trying them (2021) and it will be the last. They messed my return up twice and it had to be amended. Went a whole year with no answers and little to no help or concern. I finally ask for my paperwork for someone else to help me and then they started checking in on it. Multiple times of “we will call you back,” with no calls. I always had to call them. I finally get on the phone with Patrick Roberts himself and he acted like I was bothering him. Horrible experience to say the least.
April 2021
Don’t use unless you have forever and a day to wait
March 2019
I'm having trouble with 2017 tax preparation. I received a letter from the irs. Not know what to do I contacted Patrick Roberts for help. They were very reluctant to help they did amend the tax return. I didn't get any information on what I needed to do except wait and see what the next letter said. I received the next letter and was informed my account was now in collections. I called the irs to get information on what I needed to do and was informed their had been no communication to the irs except the amendment to the return
First year trying them (2021) and it will be the last. They messed my return up twice and it had to be amended. Went a whole year with no answers and little to no help or concern. I finally ask for my paperwork for someone else to help me and then they started checking in on it. Multiple times of “we will call you back,” with no calls. I always had to call them. I finally get on the phone with Patrick Roberts himself and he acted like I was bothering him. Horrible experience to say the least.
Don’t use unless you have forever and a day to wait
I'm having trouble with 2017 tax preparation. I received a letter from the irs. Not know what to do I contacted Patrick Roberts for help. They were very reluctant to help they did amend the tax return. I didn't get any information on what I needed to do except wait and see what the next letter said. I received the next letter and was informed my account was now in collections. I called the irs to get information on what I needed to do and was informed their had been no communication to the irs except the amendment to the return