About Ulta Beauty
Ulta Beauty is the largest beauty retailer in the US, offering over 25,000 products from 500 brands, including exclusive lines like Kylie Cosmetics and Olaplex. The store's Conscious Beauty section provides vegan, clean, cruelty-free, and sustainable options. The Salon at Ulta Beauty offers a range of services, including haircuts, color, brow treatments, lash services, and makeup applications, with the option to book appointments online or walk-in. Customers often praise the knowledgeable staff who help them find the right products and services. One customer had a great experience at the Benefit Brow Bar, where their brows were expertly reshaped. Others appreciate the smooth process for returns, noting that their experiences have generally been positive. However, there have been some mentions of staff not always being friendly, particularly during busy times, which can detract from the overall experience. Despite this, Ulta Beauty's staff is dedicated to providing good customer service and helping customers achieve their beauty goals.
My sister and I had a great experience with the staff helping us in the fragrance section until the Tara, the general manager, came to us and was extremely rude to us telling us they closed in 1 minute and that we needed to make our selections quicker. She then proceeded to make sly comments about being able to “ever get out of here” even though it had just turned to 6:00pm.
I’ve had a positive experience shopping at Ulta Beauty in the past. On this visit, I returned an item from Lands End through the third-party return service Happy Returns. The process at Ulta Beauty was very smooth. I went through the checkout counter, was promptly waited on, and my return was processed in less than a minute.
Ah I love coming here cause they almost always have what I need with an abundance of options I just wish the staff didn’t always seem so stuck up when checking out or seem annoyed but it’s been that way for years so I guess we all are just used to them being this way honestly!