About Stratum Structural Systems
Stratum Structural Systems is a reliable and professional basement repair contractor specializing in waterproofing and foundation issues. With a network of registered professional engineers, homeowners can trust that solutions are valid and effective. They handle problems from cracked and settling foundations to leaky basements and egress window installation. Stratum's experts provide timely estimates, efficient workmanship, and clear communication throughout each project. Their teams are knowledgeable, courteous, and meticulous, ensuring high quality and attention to detail. Stratum has received praise for their excellent communication and follow-through. Homeowners report that staff members, including estimators like Keven and foremen like Noah, are knowledgeable and professional. The company is appreciated for their ability to handle challenges effectively, such as the placement of a generator near an egress window installation. Stratum's commitment to customer satisfaction is evident in their warranty, which covers repairs and maintenance for years. Responses are prompt, scheduling is flexible, and they focus on long-term solutions that enhance the value and safety of homes. Customers have described their new egress windows as beautiful and a great addition for safety, especially in basement bedrooms.
1. To the point. Matt came out quickly when I called Stratum. 2. He determined the work needed on the spot and give me a timely follow-up estimate. I agreed. 3. The work started when he said it would and lasted as long as he said it would. 4. The work was done just as he said it would. 5. Stratum charged the amount he quoted and collected that amount. 6. Job was done and we are very happy. In today’s new world it can be very hard to get contractors to even show up. With Stratum it was a different story. Below is what I personally experienced with Stratum. I first noticed my basement walk-out doors were getting harder and harder to open and close. Next thing my windows in the bedroom above were difficult to open and close and I could not even get them to lock. While this was annoying to me it’s when I was sitting on my sun porch and noticed the outside brick literally falling away from the wall that I was horrified. I called Matt Ford from Stratum. Matt came to meet with me a couple days later. He knew I was extremely concerned about what was happening to my home. Matt acknowledged that I had a serious problem with my foundation settling but was quick to calm me down as he explained this is all fixable and not to worry. Matt clearly explained what was happening to my house and how he proposed to fix it. His explanation was technical in nature and conclusive but he broke it all down and physically showed me the details to make it easy to understand and to make the decision I was faced with. Then we talked about the cost. My house needed 15 piers. It was a big job and was a lot of money but it needed to be done and I knew it. Matt introduced me to a third party lender that offers 12 months free interest same as cash which certainly made it easier to pay for the work. We scheduled the work. Matt came two weeks ahead to give us a heads up on what we needed to do to prepare for the work to begin. The work started on the very day he said it would. I know that doesn't happen with a lot of other companies. The crew foreman was Noah. His crew members were Sasha and Jessie. Noah communicated with us every day with exactly what they were doing on that day and what we should expect. They showed up early and worked hard every hour of the day. The big equipment couldn't get into my back yard so they had to dig by hand. My piers were 14 feet deep. It was amazing to how much earth those guys could dig in a day. It looked like back breaking work but I never heard any of them complain, curse, or yell at each other. What a team! When the 15 piers were dug and in place along came Steve and Luke, the supervisors that master minded the lift. Steve and Luke carefully went over every problem spot in the house and then determined just how much to lift on each pier. With a man at each hole to drive the piers for the section of house they were working on, Steve would call out the precise instructions. All together in unison the guys would adjust their pier and the house would lift. It was amazing! Now my windows and doors open and close and they all lock easily. Perhaps best of all they were able rotate the brick wall back in place!!! It all looks as good as new. I know this is a long review but if you are considering this kind of structural work I hope that you find it useful to hear what actually happens on the job with Stratum.
Stratum installed a drainage system along our basement wall and replaced our sump pump with a new one with a battery backup. We are very happy with the results. We have had no seepage of water into our basement even though there has been a considerable amount of rain. It is a relief not having to worry about water in our basement. Stratum did a great job.