Walmart Tech Services

Aug 2024

Wife ordered tire online and got an email saying it was ready. She put me on the pickup as an alternative person and forwarded it to me. When I arrived, the worker behind the desk wouldn't scan the barcode on the email and kept arguing that there was no tire there for us. I asked to speak to someone else, at which point, he ran to the back and found our tire. The worker proceeds to give attitude because my last name is different from my wife's and keeps asking am I sure that I'm there for that item. I said look at the email. There is a barcode with instructions for you to scan and it has me listed right here as the alternative person to pick this tire up. The worker gave me a look and continued processing the order. A lady behind me told me this exact thing happened to her at this location not long ago. The tire was going on my spare rim but the worker argued with me saying I needed to buy a balancing package and that he couldn't continue the order without me processing it. I again said this is just for the spare and he got mad and said I needed to pick one. I picked one at which point the worker said oh it's the spare you don't have to purchase a balancing package. I was given a slip with a barcode and the tire was taken away. After the tire was taken back to get mounted, I walked around the store. I received a phone call about 15 minutes later that said my items are ready and I needed to let them know what parking spot I am in. I said I'm just picking a tire up and was treated like I didn't know what I was talking about. They told me if I was sure that's all I ordered to go back to automotive. I go back to automotive and hand the slip to the worker. I said I'm here to pickup my spare tire and he says they don't have any paperwork for it. I said man I'm not doing this again here is my email, here is the slip I was given, and he is my phone log with Walmarts number that just called me. This worker tells me if Walmart called me I must have groceries to pickup. I said no I'm only here for a tire here's my name for you to look up. The workers looks at the computer and says oh yeah here it is but it's not ready yet. I wait for another 30 minutes and finally get my tire. Overall this was a nightmare and I will not be back to Walmart for anymore tires. Would not recommend

Apr 2021

Popped a tire on the way home from vacation. Came here to get it replaced. 15 minutes after getting it changed at this location a fire started and I lost the car and everything in it. We had driven 400+ miles before then and had no problems. Fire marshal said the fire started immediately adjacent to the wheel that was changed. Will never get tires from Walmart again.