About Petco
Petco, a popular pet supply store, offers a wide selection of products and professional grooming services. Customers have praised the grooming team for their kindness and professionalism, noting that their dogs felt, smelled, and looked wonderful after being groomed. Cassidy, a groomer, has been especially appreciated for consistently providing excellent care for a 13-year-old, partially blind Chihuahua named Avie, even on busy Saturdays. The store also has a helpful staff that provides ideas and advice for pet owners, making shopping enjoyable. However, there have been some negative experiences, such as an unprofessional incident where an employee spoke about another employee's work in front of customers, which was embarrassing and disrespectful. Customers also witnessed rude behavior from a customer, who falsely accused staff of racial profiling when asked to stop putting her hands in the tank, which was told to be harmful to the fish. Despite these issues, Petco remains popular for its excellent grooming services and tempting array of pet products, including items like the "sassy and perfect" fringe jacket that customers find hard to resist. Overall, the store offers a mix of good service and quality pet care, though some moments of unprofessionalism have been noted.
Vince totally helped me out tonight, giving me an education on the fish I wanted, helping me make sure I head everything I needed, and just being an overall rockstar! He told me about the app, and how to earn rewards, which was super helpful. I'll be back to this location, solely because of him!
I was THISCLOSE to adopting a kitty. The staff is hella knowledgeable about everything in the store. The whole store is set up to enhance your pet-parent experience. Even the bulk treats they sell are healthy and nutritious for your fur baby. I highly recommend.