Mercy Clinic Primary Care - Barnhart

Mercy Clinic Primary Care is a healthcare facility that offers a caring and supportive environment for patients. Many reviews highlight the exceptional staff, particularly Dr. Sandidge and Nurse Practitioner Elizabeth Coyle, who are described as kind, attentive, and knowledgeable. Patients appreciate the constructive feedback and personal attention they receive during appointments, with staff making efforts to ensure that individuals feel heard and valued. However, some reviews express frustration with the administrative changes brought on by Mercy's management. The transition to a call center for appointments has caused communication issues, making it challenging for patients to reach their healthcare providers directly. Additionally, there are concerns about the front desk staff's responsiveness, with some patients feeling unsupported during their visits. Overall, while the clinical care is highly praised, there are calls for improvement in the administrative processes to enhance the overall patient experience. Mercy Clinic Primary Care remains a place where patients feel gratitude for their dedicated healthcare workers, but adjustments are needed to address the operational aspects of the clinic.