About Watertown Floral
Watertown Floral is a charming shop that offers exceptional service and beautiful arrangements. They accommodate last-minute orders and go above and beyond to create custom pieces, including bouquets and plant arrangements. The staff, especially Shannon, are helpful, friendly, and eager to work with customers' ideas and color schemes to design stunning arrangements. The shop is convenient, providing rapid delivery and a welcoming store atmosphere. Customers have praised their transparency and kindness, especially when handling special requests or unexpected shortages, such as during major holidays. The staff also offers options like custom blooming dish gardens that can be delivered sooner, ensuring customer satisfaction. Whether purchasing flowers for occasions like Valentine’s Day or a thoughtful plant like a blooming dish garden, Watertown Floral is known for its great selection and excellent service, making it a highly recommended choice for all floral needs.
I had the most incredible experience ordering from Watertown Floral & Gift Co! I ordered a flower arrangement for my friend whose father passed away and it just happened to be right after a major flower holiday (Mother’s Day), and they immediately contacted me to let me know that they didn’t have the flowers needed for that particular arrangement. I really appreciated the transparency!! They gave me the option to cancel my order, or choose something else and they were so incredibly kind. They also offered me the option of a custom blooming dish garden because it was available and could be delivered sooner. The customer service was above and beyond and I would recommend...read full review
Husband stopped here on the way home for a beautiful bouquet of flowers for Valentines Day. He walked in and told the owner what he was looking for and to say the least, she exceeded our expectations. Will make this our one stop shop for all our floral needs.
Shannon went above and beyond my expectations. Even when challenged with a last minute change to our order, she worked it out beautifully. We are beyond thankful and pleased with the product and service.