About Shopko Optical
Shopko Optical, formerly known as Midwest Vision Centers in St. Cloud, is committed to putting patients first and ensuring their overall wellbeing. The team at this location focuses on providing personalized and comprehensive eyecare rooted in trust. Many patients have shared positive experiences, praising the friendly and accommodating staff. Dr. April, in particular, is noted for being the best in the business and providing smart advice on contact lenses. Other team members, like Amber, have shown great skills in troubleshooting glasses issues. Patients have found the atmosphere welcoming, with one describing their annual checkup as "fun" thanks to the engaging crew. The staff’s commitment to customer care is clear, as they made efforts to accommodate a walk-in patient despite being busy. Customers feel comfortable during tests and appreciate the good selection of frames, along with great deals on glasses. Some reviews mention inconsistencies in service quality. One customer had a challenging experience with frame adjustments that led to further issues with their lenses. However, the staff worked to resolve the problems and demonstrated a willingness to help, which may encourage repeat visits. Overall, Shopko Optical is recognized for its caring approach and dedication to patient satisfaction, making it a recommended choice for those seeking eyecare services.
My husband’s sunglasses were broke, was driving by and stopped here. The ladies were friendly and fixed his glasses, for free. Thank you ladies! We will be back the next time we need glasses!
THE BEST customer service. We have come here for a year now. My college age son had his exam last year but not any change to his prescription so he didn’t need glasses at the time. His two year old glasses he purchased from another local store broke last night.
He stopped into the other store and asked if there was anything that could be done to fix them, he was told they were out of warranty and nothing could be done. We were fully prepared to pay if there was any fix available, we just wanted something temporary to get him by, but they had nothing to offer.
His exam is in a couple weeks at Shopko so I told him to stop in to see if they had any ideas...read full review
I stopped by the store to see if they could adjust my frames, which were continuously sliding off. I was just passing through St Cloud and hadn’t bought my glasses from Shopko Optical. Krystal jumped in, adjusted my frames perfectly and I was on my way in less than five minutes. Kudos for superior customer service. Highly recommend seeing Krystal at Shopko Optical!