About Service Restoration
Service Restoration is a business known for its quick and efficient response to water damage situations. Customers appreciate how rapidly the team arrives, often within a few hours of discovering a leak, even during holidays or late at night. The company conducts thorough assessments, identifying the source of water damage and removing damaged materials to prevent mold growth. They set up equipment to dry out affected areas and contain water to prevent further issues. The service includes clear explanations about the damage, repair options, and necessary replacements, helping customers understand the process and reduce uncertainty. The staff, including team members like Garrett and others, are described as knowledgeable, professional, and helpful. They provide guidance and answer questions in a considerate manner, ensuring clients feel supported during stressful situations. Many reviews highlight the friendly attitude and expertise of the team, which leaves a positive impression and encourages repeat business. While the in-person service is highly rated, some customers note that initial communication could be improved, especially regarding timing and follow-up. Despite this, once on-site, the service is consistently praised for its quality and effectiveness. Service Restoration also assists with insurance claim forms, making the process easier for homeowners. Overall, the company is recognized for delivering excellent service, swift action, and helpful guidance, making it a trusted choice for water damage restoration.
Short Review:
Great turn around time, thourough assessment and mitigation of the water damage to prevent mold. Very considerate to offer advice/guidance and to answer all my questions, as this is the first time I'm dealing with water damage as a relatively new homeowner. Excellent service!
Long Review:
They responded to my water damage very quickly, although the communication from the inital phone call was not very clear (constructive feedback below). Though from a call placed at 2:30am, they were able to schedule me for a 7am appointment, so within 6hrs of discovering the leak which is a very good turn-around time. They thoroughly assessed the situation...read full review
Garret was extremely helpful, knowledgeable, informative, professional and pleasant. I will definitely use service restoration in the future for my basement needs. Garrett definitely made a lasting impression and we will be asking for Garret specifically in the future for our basement needs.
This company handled my flooded water damage quickly and efficiently! I was really impressed with how quickly they came to my home, especially since it was the week of a holiday. They also took the time to expla…in everything to me so I understood their plan moving forward