About Innovative Basement Authority
Innovative Basement Authority, established in 2005, offers expert services in basement waterproofing, foundation repair, and crawl space repair to ensure a safe and dry home for customers in the Minneapolis area and surrounding states. The company focuses on customer satisfaction, with a dedicated team of professionals who work to deliver exceptional results while keeping customers informed throughout the process. Technicians like Dave are knowledgeable and provide clear explanations of their work, ensuring customer satisfaction. Recently, customers have reported that the system works well to keep their basements dry, although some experienced challenges with project completion timelines and communication. Darius Horton and his crew have been noted for their politeness and hard work, while Riley Cowen has received praise for his listening skills and effort to address customer concerns. Customers have also mentioned the effectiveness of products like the dehumidifier/air purifier combo, especially for those dealing with mold issues in their basements. Despite some initial difficulties, customers have acknowledged the company's commitment to resolving problems and appreciated the dedication of staff members like Eric and Chad in addressing their concerns and ensuring a satisfactory experience. With a strong focus on providing a healthy home environment, Innovative Basement Authority remains a recommended choice for homeowners seeking reliable and effective basement repair services.
In May 2024 we had Darius Horton and hi crew come and raised a corner of our kitchen. Darius and his crew were very polite. Hard working. .
I had some health issues and talked to Riley Cowen. Who wasn't the person who my husband contacted for the job .Riley did a good relating my issues to his higher uppers. RILEY was a good guy. I wasn't happy with the higher uppers. I felt like the higher uppers didn't care and did not get me the information I needed.
My husband contacted them for another job. Against my will. Riley was the person who came out to this call. I told him that if it was up to me I wouldn't have had this company back....read full review
I spent a lot of money waterproofing my basement. I was told this was supposed to be a two day project, it took almost two weeks to complete. I was told I would have a grate along the floor by my basement door that leads outside, they never installed it. When they redid the PVC pipe, they didn't connect it properly, every time the sump went off, it was spraying water all over my basement. when they attached the outside hose, they dug a hole in my yard and put the hose down in it, every time the sump went off, it just filled the hole right next to my home and wasn't draining to the street. My husband set this all up for us, he passed away in May, I let them know this and...read full review
Gregg and Gunnar did a fantastic job of lifting and sealing my garage floor. After 20 years of slowly failing, sinking, and cracking, they were able to get it back to an acceptable condition. It'll never be "flat" like freshly poured concrete but, it is so much better after their work. They took the time to explain the process and also any areas where they were unable to get the slab perfectly flat again, and they explained why. They were quick, cleaned up after themselves, and patiently explained the process and results.